Itooth

andrew tannehill · 5 out of 5 stars · 4 months ago

⭐️⭐️⭐️⭐️⭐️ From the moment I walked into iTooth Dentistry, I felt incredibly welcomed. The entire team made me feel comfortable and at ease. A special shoutout to Whitney, who went above and beyond with her warmth, kindness and professionalism — she made the experience truly outstanding. Sherry was also wonderful, attentive, and took outstanding care of me. The doctor was excellent — professional yet conversational, which made the appointment feel personal and relaxed. Highly recommend this practice! Thanks again- AJ Tannehill

A P · 1 out of 5 stars · 3 months ago

I am reaching out regarding a phone call I had today while trying to schedule an appointment due to significant pain with a dental bridge. Your office is listed as an emergency provider through my insurance, so I called hoping to be seen or at least receive guidance on where I could go for urgent care. Danielle answered the phone. During the call, I explained I was confused because while out of town I was able to find same-day care, but locally I was struggling to get help. I never raised my voice — the call is recorded — however I was clearly in pain and emotional. Before I could finish asking my question, she interrupted me and stated, “I am not going to sit here and argue with you, I will not go against policy,” and then hung up on me. I was not arguing; I was simply asking for direction and help while in pain. I would like to speak with the office manager, Monic, or another supervisor, and I respectfully request that the call be reviewed. I have never been spoken to this way by a medical office. I was actually looking forward to establishing care with your practice because of your great reviews, but this interaction was very upsetting. I fully understand policies must be followed, however patients should still be treated respectfully especially when they are in distress and seeking guidance. Please have someone contact me at your earliest convenience. Thank you.

Kennadey Simon · 5 out of 5 stars · 3 months ago

Super clean and nice inside! Offered me cookies and coffee for free! My girl was so sweet and welcoming, did full new patient appointment and first cleaning in under an hour. So great!

Lydia · 5 out of 5 stars · 5 months ago

They were great! Everyone there was so kind, helpful and good at keeping you at ease. I haven’t always had a good experience at dentists in the past but they have such great staff! Highly recommend! Andrea was great!

logan hadley · 5 out of 5 stars · 8 months ago

I haven’t had much work done there… yet (I have plenty on the docket) but so far, every step of the process with them has been so welcoming, friendly, and confidence inspiring. I have to give a special shout-out to Monica for helping me understand and evaluate all the work I need done and going above and beyond to make this approachable for me! It’s been a long time since I visited a dentist (and first time as an adult) and Monica has made this sooo much easier for me. And everyone else I’ve interacted with has been awesome as well!