Lancaster Dental Care Associates

Diamond Miguel · 5 out of 5 stars · 5 months ago

I had an excellent experience today with Ms. Veronica and the entire dental team. She was incredibly kind, professional, and made my teeth cleaning experience very comfortable and enjoyable. She made me feel at ease throughout the entire appointment. I also really appreciated that there was no wait time. My appointment was at 4:00 PM, I arrived around 3:40 PM, and I was seen right away, which was amazing. Overall, a wonderful experience, and I highly recommend this office!

Julia Antoon · 5 out of 5 stars · 3 months ago

Everyone in the office is very kind friendly and very very professional. They do a great job on cleaning and the doctor really cares about your teeth and gums. I’ve been going there for 10 years.

Claude Plymate · 4 out of 5 stars · 7 months ago

The office is professional, seem thorough and concerned about my comfort. Some past dentists made me feel a bit like they just wanted me in and out and to get my payment. Not here. They project concern for the wellbeing of their patients.

Nna hu · 1 out of 5 stars · 4 months ago

I am giving this review because of my Bad experience with ANGELA, who handles insurance and co-pays. She left me feeling TRAUMATIZED, DISRESPECTED, and EMOTIONALLY DISTRESSED. First, I want to say that the dentists, assistants, and front office staff have all been kind and professional. My concern is only with “ANGELA” During my interactions with her, both on the phone and in person, I felt that she was RUDE, SARCASTIC, and UNWILLING TO LISTEN. She would often interrupt before I could finish speaking ,raise her voice and made me feel disrespected. I stayed calm, smile because we needed the dental procedure, but the experience was very STRESSFUL. I later learned that even a healthcare worker had a similar experience with her, which confirmed that what I experienced was not an isolated incident. After reading many of the low-star reviews, I noticed that several patients had similar complaints about ANGELA over the years. I also have concerns about the financial information we were given. One review mentioned being quoted a high amount initially, only to have the amount reduced immediately when the patient said they could not afford it. Reading that made me question whether the amount we were quoted was accurate and consistent. To the owner, I hope you will take these concerns seriously. One employee should not be the reason good patients leave an otherwise great dental office. Patients deserve kindness, patience, and respect, especially when dealing with health concerns and financial stress. ANGELA, I hope you read this and find more compassion for your patients. Many people are already struggling with health issues, finances, and personal challenges. Please do not add to that burden. Your words and attitude can have a lasting impact on people. My experience with you was honestly very upsetting and left me feeling TRAUMATIZED. I respect this dental office and appreciate the care provided by the dentists and staff. Unfortunately, my experience with ANGELA was very DISAPPOINTING. If I could rate my experience with her alone, it would be 0!!!

Geoffrey Ford · 5 out of 5 stars · 2 months ago

I have been going to Lancaster Dental for almost 20 yrs. This is a real professional dentist office. It is not your rip off shopping mall, corporate place. Doctor has me on regular maintenance and I have no more big problems anymore. Recommended.