Layton Hills Dental Care

Raymond Bingham · 4 out of 5 stars · a month ago

It was good, lots of cool tools, and i love all the text reminders i get. The hygienist is extremely careful not to hurt me. And the dentist (Dr. Neville) really knows his stuff and is probably the best dentist I've ever had. The only criticism i have is that...Sometimes I end up waiting alone in the dental chair waiting for someone to do the next step. Fortunately, I wasn't really in a hurry but it makes planning for the next appointment difficult.

Naomi Etheridge · 1 out of 5 stars · 5 months ago

I’m leaving this review to document a billing issue that should not have occurred. My husband previously had a payment plan with this office. The balance was paid in full, and on 12/27/2025 I sent written notice terminating services, requesting cancellation of all future appointments, and confirming the account had a $0 balance. No response. On 01/12/2026, the office withdrew $337 from my bank account. When I called, staff initially stated there was a $0 balance and said they did not know what charge I was referring to. Only after I mentioned the prior payment plan did they locate my termination email and acknowledge the error, calling it a “miscommunication.” A refund was then issued, with a stated processing time of 3–5 days. UPDATE: I have only received $40 out of the $337 I did not authorize to be taken. An unauthorized charge should not occur after written termination. I recommend anyone using payment plans ensure they receive clear confirmation that autopay authorizations have been fully removed. There is no communication from their web payment to the payment plan system. This needs serious updates to avoid overcharging patients. Not only this over the years I have compelte dissatisfaction with teeth cleanings and repairs which is initially why I wanted to end service. Goodluck and do yourself a favor, forget the stress and use a different dental office.

miguel palomin · 5 out of 5 stars · 3 weeks ago

De Neville was fantastic. Very professional now his receptionist could use some etiquette lessons. Very RUDE when I firsted arrived. I got there ten minutes early the door was locked. That's fine I didn't know we opened at 7:30. She indicated that she couldn't be there ny herself which i understand. She then made a comment towards me that she didnt want to be assaulted. I am not that type of person. Then when I set up my next appointment I said I preferred a Saturday appointment which her response in a snotey tone the Dr was in Monday thru Thursday so I chose Monday. She said 7:00 am I said I thought you didnt open until 7:30 and she replied I would not have have offered it if it was not available. When I recieved my appointment message it indicated 7:30. So what gives? She needs to learn to leave her personal problems home.

Jacob · 5 out of 5 stars · a week ago

Awesome experience. Got me in last minute. Dr. Tim is the best. Very professional and cares about his patients. He gained me as a patient for now on.

Breanna Peterson · 1 out of 5 stars · 4 months ago

On January 6th 2026 my husband went in for an appointment. we had been here prior to this appointment for a tooth extraction that went excruciatingly well so we returned. The appointment on January 6 How ever did not go as well. The bill was bigger and we were going over our options. As the billing discussion with the dentist went on we started to feel extremely uncomfortable with the amount of unnecessary people in the room (front desk workers and every assistant in the place not just one) all waiting to see if we would fork out the money or not. We had the money but because of the amount of people and bad attitudes of the front desk girls we took our money elsewhere and had the work done for 1/2 the cost they quoted us. When we were not going to continue with the appointment and look into other options ( insurance , other places etc.) we went up front to pay for the consultation. We were told it’s fine and we don’t need to pay anything we triple checked asking “are you sure?” they billed us an month later so we called. They were helpful and did stick to the word of not charging us and put put the account to 0$. How ever. She tried to tell us they did that as a courtesy and we need to schedule an appointment for a cleaning or other service. We let her know that we would not like to continue business with them due to the way our appointment went on January 6th She immediately changed her attitude was extremely rude and hung up on us yet another reason for us not to spend our money there!