Legacy Oral Surgery Reviews
4.9 out of 5 stars based on 113 reviews on Google.
Nicole C · 2 out of 5 stars · a month ago
I want to provide my review... They did assist me on my oral surgery (wisdom teeth + additional one teeth removal). I was in good hands and best recovery. I am grateful for that BUT THEIR CUSTOMER SERVICE SUCKS. I have been waiting for my refund on my implant which I declined due to misleading information on the procedure and recovery. IT HAS BEEN OVER 2 MONTHS AND NO REFUND ON THEIR PART. I keep calling their office for an update, it's always "let me know to someone in the department" or "it has been sent out & wait for 7 to 10 days".
This is not acceptable customer service.
plus I tried to refer to my friend for her wisdom teeth removal and they didn't want to explain to her why her insurance won't cover the procedure. Luckily, she contacted her insurance and it's out of network. But how could no one in that office mention anything to you about it?
Cristian López · 5 out of 5 stars · 5 months ago
I don’t typically write reviews, but I felt compelled to share my experience with this outstanding team. From the moment I walked in, every interaction was exceptional. The receptionist was attentive and genuinely kind, creating a welcoming atmosphere right away. Luis, who I understand is part of the management team, was extremely helpful and professional. He took the time to walk me through everything I needed to know and made sure I was fully informed.
Dr. Kaye was truly incredible. He explained each step of the procedure in detail and ensured I felt comfortable and at ease throughout the entire process. I’m not usually a fan of hospitals or clinical environments, but thanks to the care and professionalism of the entire staff, the experience was surprisingly pleasant. I can confidently say that any procedure here would feel stress-free.
Thank you to everyone—especially Kathy, Luis, and Dr. Kaye—for such an exceptional experience.
yasmin abdelhaddy · 5 out of 5 stars · 5 months ago
I don’t usually write reviews, but I truly felt this place deserved one.
From the very first call, everything was amazing. Getting an emergency appointment was incredibly easy…they told us to come in right away.
The entire staff was so kind, welcoming, and helpful. Everyone was smiling and supportive, from the front desk to the assistants.
Dr. Kaye, who treated my daughter, was absolutely wonderful. The way the team handled my 7-year-old with such professionalism, patience, and compassion really impressed me.
It was a genuinely beautiful experience, and it made a stressful situation so much easier for both me and my child.
If I could give 10 stars, I honestly would ⭐️✨
Kim Gonzalez · 5 out of 5 stars · 5 months ago
I had an exceptional experience at this dental office and can’t say enough good things about the care I received. Dr. Hsiao was incredibly professional, gentle, and took the time to explain everything clearly, which immediately put me at ease. Mitch, the assistant, was kind, attentive, and reassuring throughout my visit, truly made a difference in how comfortable I felt( which I have a big fear of going to the dentist. Luis, the office manager, was just as outstanding: welcoming, organized, and genuinely caring, making the entire experience smooth from start to finish. The level of compassion, professionalism, and teamwork here is unmatched. I’m truly grateful for the care I received and highly recommend this office to anyone looking for a dental team that truly goes above and beyond
Joseph Palmiotto · 5 out of 5 stars · 6 months ago
I had a great experience with this practice. I was having problems making an appointment with other oral surgeon practices because when I called them they would not verify if they would take my insurance and they would not run my insurance information until I came in for a consultation. I then came across Legacy oral surgery on google and when I called the Staten Island office I was very lucky to get Cathy on the phone. She was great. She took the time out to run my insurance and she insured me that the procedure would be covered. She was then able to make an appointment for the next day and the procedure went great. The procedure was performed by Dr. K and he was also amazing. I will certainly recommend this practice to friends and family and will definitely tel them to ask for Cathy when they call. I can’t thank her enough for how she helped me out.
Reviews provided by Google.
About Legacy Oral Surgery
Legacy Oral Surgery and Implants is an oral and maxillofacial surgery practice at 700 North Broad Street in Elizabeth, New Jersey, one of three offices in the group alongside Union City, New Jersey and Staten Island, New York. The Elizabeth office serves patients throughout Union County, including Elizabeth, Newark, Linden, Rahway, Roselle, Hillside, Cranford, and Westfield. Dental implants are a core part of the practice, with single tooth implants, implant-supported bridges, implant-supported overdentures, multiple teeth replacement, and All-on-4 full-arch restoration all offered at this location. For patients who need more jawbone before implants can be placed, the office also provides bone grafting, sinus lifts, and ridge augmentation.
Beyond implants, the Elizabeth team performs wisdom teeth removal, tooth extractions, oral pathology diagnosis and biopsy, treatment of traumatic dental injuries, full mouth reconstruction, and emergency oral surgery. The surgeons are credentialed to provide local anesthesia, nitrous oxide, intravenous sedation, and general anesthesia in the office, and the practice uses cone beam computed tomography three-dimensional imaging on site for surgical planning. No referral is required to schedule a consultation, and patients receive a written treatment plan with cost estimates before any surgery is scheduled. The office accepts most major dental and medical insurance plans, offers financing options, has bilingual Spanish-speaking staff, free on-site parking, and a wheelchair-accessible entrance, and is open Monday, Tuesday, Thursday, and Friday from 9 a.m. to 6 p.m.
Meet the Doctors
The Elizabeth team page lists four oral and maxillofacial surgeons. Dr. Nancy Herbst, DDS, is the owner of Legacy Oral Surgery, which she opened in 2011. She has more than 25 years of experience, earned her Doctor of Dental Surgery degree at New York University College of Dentistry, completed chief residencies at Jersey City Medical Center and Newark Beth Israel Medical Center, and holds attending appointments at both hospitals, where she trains residents. Dr. David Farkas, DDS, MD, is a board-certified oral and maxillofacial surgeon who earned his medical degree at SUNY Downstate Medical School and his dental degree at Columbia University College of Dental Medicine, then served as chief resident in oral and maxillofacial surgery at Kings County Hospital Center in New York City. Dr. Hillel Kaye, DDS, MD, received his dental degree from New York University College of Dentistry in 2016, his medical degree from Stony Brook School of Medicine, and completed a six-year oral and maxillofacial surgery residency at Northwell-LIJ in 2022, serving as chief resident in his final year. He has a special interest in dental implants using computer-guided technology, advanced bone grafting, and wisdom teeth extractions. Dr. Matt Dawley, DMD, MD, MS, earned his dental degree with honors from the University of Florida, completed medical school at SUNY Downstate, and finished his oral and maxillofacial surgery residency at Kings County Hospital Center, where he served as chief resident in his final year. He also teaches at Rutgers University College of Dentistry.
