Made Ya Smile Sugar Land

Jma · 1 out of 5 stars · 2 years ago

I had a really unpleasant experience with the front desk person (Darius). I went in on Friday for my cleaning just to be told that I had to verify my insurance with my employer and make sure it was active. I missed work time to attend the appointment just to be turned away since they couldn’t verify my insurance which was pretty much active. I had to reschedule again once I came back I had verify that my insurance was active. They made me wait more time to verify something that I had proof that was active. Over all I missed worked time and had to wait more then expected. I had never experienced something like this with the old staff. I do appreciate Julien he did such a great job and checked up on my previous appointment.

Art Velazquez · 5 out of 5 stars · 2 years ago

I had a appointment this past Friday at 3pm but when I went to the office it was closed/locked. Felt like they closed for the day and waisted my day coming off work and there was no explanation of anything. That's what I am most mad about. Don't get me wrong the appointment and visits I had in the past were great with the hygienist and dentist. This no explanation of why I was confirmed for an appointment and that there was no email or phone cal about my appointment is unacceptable. They also sent email that the office will move to another part of town so I will be looking for a new dentist office. Update: Bernie from Made Ya Smile management reached out a few days ago. I was reassured that I would be taken care of if I went back to the office. She apologized on behalf of Made Ya Smile for not contacting myself on why I wasn't attended the day of my appointment. I accepted he apology and I did go back today. They took care of me and were able to do my cleaning and exam my teeth. Like I said before the staff were great and did the job. I appreciate all Made Ya Smile has done to accommodate a misunderstanding. Thank you

Christy Kroboth · 5 out of 5 stars · 3 years ago

Julien was our hygienist and he was absolutely amazing! Very friendly, positive and understood my concerns. This was my first time meeting him and by the end of the appointment he seemed like a friend I knew for awhile. He definitely made my cleaning a pleasant experience. I will absolutely schedule with him again. As far as Dr. Joe, he is simply the BEST and I 100% trust him with all aspects of mine and my family’s dental care.

R M · 5 out of 5 stars · 2 years ago

This place feels like home, when I walk in I’m greeted by the warm friendly staff members who were able to answer all my insurance questions ( I had several). Then I was greeted by Uirel who talked me through the process that I was going to be going through. I then meet Julien man did this gentleman work a miracle on my mouth he even showed me how to floss never knew there was a right and a wrong way. He also gave me tips on how to ensure a healthy mouth with special toothpaste and brush. I final met Dr. Nathan his bedside manner was impeccable. Overall I rate this place a 5 start and I will be encouraging my family and friends to try this place out.

Christian Walker · 1 out of 5 stars · 2 years ago

VERY inconsiderate experience to say the least. I called to make an ORTHO appointment because my daughter needed to get her retainer fixed. After speaking with someone at the front desk they said they could get the fixed so the appointment was made. I picked up my two girls from school early and went to the appointment. Once we sat down in the chair they examined her retainer and then told us they do no longer have orthodontist services and gave us a referral. So basically you altered my entire family's day just to make a buck from our insurance when all you could've done was tell me this over the phone when we discussed her retainers being broken. This inconvenience me and my business that I have to run and you made me pull my daughters out of school just to give me a referral. I am EXTREMELY PISSED OFF. This is ridiculous and I will be finding a new dentist not only for them but also for myself as well. Few days later They called and apologized for the inconvenience and let us know that they didn't charge us nor our insurance. For that I do appreciate.