Marshall Dentistry & Oral Surgery

Sunshine Hive · 1 out of 5 stars · a month ago

I never write reviews, but my experience here has been nothing short of awful. It started with what should have been a simple cavity. Marshall Dentistry repeatedly rescheduled my appointments due to “dental emergencies,” allowing the cavity to become severely infected. As a result, I had to undergo a root canal as a child—something that may have been avoidable if I had been treated in a timely manner. Fast forward several years: the root canal has failed, and the tooth now needs to be removed. You would think they could at least handle that, but unfortunately, that hasn’t been the case. They canceled my appointment the day of and blamed it on “external factors.” However, the oral surgeon had somewhere else to be less than an hour later and likely would not have had time to see me anyway. There is only one oral surgeon, who is clearly overworked, and as a patient, your needs are not prioritized. You can call and leave voicemails and won’t receive a response. I’ve have had to take antibiotics far longer than any doctor would normally recommend while waiting for treatment. If you’re comfortable waiting months for care while living with an ongoing dental infection, then this office may be fine for you. Otherwise, I would strongly recommend seeking treatment somewhere else.

Megan Allen · 5 out of 5 stars · 5 months ago

All I can say, Excellent!!!! Everyone is absolutely amazing, kind, respectful.. My dentist is perfect!! He truly listens to you, and understanding of your concerns.. This is where you wanna be for your dentistry needs, I promise you won't find any better, and you won't. This place need an award for best dentistry office!!! Highly highly recommend!! The ladies up front are always friendly, and understanding.. everyone always look so neat and proper!!! Y'all are wonderful..

Jennifer Cooper · 1 out of 5 stars · 4 months ago

If I could give them a 0 I would. I had an appointment March 3 for consultation had to pay 235 or something for it was never told till I got there no big deal. I was told they would contact my other doctor and then would get back to me. From the moment I got there I was treated terribly by whoever the nurse was or assistant not sure why but she had no bedside manner and was so so rude. Weeks later I contact them wondering why I haven’t been scheduled for surgery they inform me cause they have not been in contact with my doctor. She said I guess I can contact them again. More weeks pass and I go to my doctor she asks if I bought the paper for them to fill out I say what paper? She said the lady she been in contact with was rude and they been trying to get a fax for weeks they have called her 5 times and still nothing. So then they write me a letter I take it to them two more weeks pass nothing mind you this entire time my doctor been trying to get into contact them and the issue settled. Long story short I went to mountain state oral surgery took me a week to get in get an appointment and have surgery and it cost me 2k less. I will never recommend anyone to Marshall the dentist was so kind and friendly but that one lady she needs a new job or retrained. I understand she works in a dental office but news flash you should have bed side manner!!! Get better staff!!!

chuck evans · 5 out of 5 stars · 5 months ago

Dr Zaky was very knowledgeable, and thorough. She asked detailed questions to diagnose what I have going on with my teeth. My previous dentist at a different location and business, not associated with Marshall Family Dentistry didn’t provide me with very good service. I was very impressed with my visit. My son goes here as well. He was telling me how good she is and she had to take care of a tooth that a dentist with Valley heath messed up.

Jennifer · 1 out of 5 stars · 4 months ago

Made this appt to continue with my treatment plan and have extractions done. Made this VERY clear when scheduling, was told very specifically that a note would be on file regarding the nature of the appt. I arrived, again telling the DA that I was there to have my remaining extractions done, as had been discussed when previously determine my treatment plan. She stated she would let the dentist know. The dentist then came in to make her assement for treatment, then once FINALLY opening my file to enter HER plan, saw what I had REPEATEDLY been stating, "I already have a treatment plan that I am on course with." No work done. A pointless bill. Scheduled for ANOTHER appt in 3 weeks. Very inefficient. Poor listening and communication.