Mcnally Brothers Oral Surgery Reviews
4.3 out of 5 stars based on 70 reviews on Google.
Jeff · 1 out of 5 stars · 3 months ago
Be prepared to be ripped off. My wife needed a tooth pulled. We have dentail insurance. Referred by her dentist because they take our insurance. Called ahead to verify they take our insurance. Yes. Verified the day before via online portal invite they sent us. Yes. My wife drives down there for her appointment. Guess what?...... THEY DON'T ACCEPT OUR INSURANCE AND SWIPE MY HSA CARD FOR $560. When I called the office, they appologized and admitted the error. Great! So when do I get my money back? LOLOLOL!!! SILLY CUSTOMER! Even though they messed up, they said there would be no refunds. I asked for a call back from someone higher. They called back and offered 50% back. GREAT! When do I get the other 50% back? They are under the assumption that 50% back on something that was supposed to be covered in FULL is acceptable. The next option? "We'll see what insurance bills and get back to you"... Do you think that ever happened. NOPE! We end up getting charged $280 and then they send a check for $70. We're still due $200. Do you think anyone followed up as promised? NOPE! Like I said - be prepared. They prey on people and force them into desperate situations to squeeze money out of them. No accountability, no empathy, no sense of urgency, no follow up. America's health system is screwed because of places like this. They should be ashamed, but of course, they're not.
Ellen Babin · 5 out of 5 stars · 10 months ago
I was referred by my dentist for a very painful tooth. I tried two other oral surgeons nearby but was told it would be two weeks! McNally is the only one who truelly understood the pain and worked with me. They have emergency appts for things like this. They go quick but I got one and was in the next day.From reception to surgeon,all were friendly and professional. The surgeon made me feel comfortable and I knew I was in good hands. It's out and healing thanks to this group who still cares about the person behind the teeth! Thanks so very much!
marvel fan · 5 out of 5 stars · 4 months ago
AMAZINGGGGG!!!! i went to them to get my wisdom teeth out and im barely swollen and barely any pain. Super fast procedure and I gave the lady a hug after. Loved it!
Garrett Richard · 5 out of 5 stars · a year ago
Amazing experience having my wisdom teeth removed. At 35 years old, this was my first major medical procedure and I was beyond anxious, the nurses/dental assistants were phenomenal at calming my nerves as well as the doctor who had all 5 (I had an extra) of my wisdom teeth out in 10 minutes flat. Idk he’s name, he spoke very fast, but doc was top notch at what he did.
Thank you for the best care orally I think I could’ve found in western mass!! Appreciate every single one of you in the office!!
Daniela Kotorobay · 5 out of 5 stars · a year ago
I am in the process of getting a dental implant placed here and so far it’s been as good of an experience as it can be considering the circumstances. The front desk staff is so friendly, the dental assistants who help the providers are very reassuring and kind, Dr. Sayles has been honest and upfront throughout the process, he’s very knowledgeable and I appreciate when he takes the time to explain what’s going on during the consultation and clear up any confusion. The only thing is I wish they did payment plans rather than encouraging you to open a care credit account. But the actual care provided is amazing.
Reviews provided by Google.
About Mcnally Brothers Oral Surgery
McNally Brothers Oral and Maxillofacial Surgery is an oral surgery practice with an office at 75 Van Deene Avenue, Suite 201, in West Springfield, Massachusetts, just off Riverdale Street (US Route 5) near the I-91 interchange. The practice describes its surgeons as practicing a full scope of oral and maxillofacial surgery, including dental implants, All-on-X full-arch implant treatment, implant supported overdentures, bone grafting (sinus lifts, ridge augmentation and socket preservation), wisdom teeth removal, tooth extractions, corrective jaw surgery, facial trauma care, oral pathology, and treatment of TMJ (jaw joint) disorders. For implant planning, the site says the team uses 3D imaging to plan placement accurately.
The practice states that its oral surgeons are board certified and that its staff is trained to assist with intravenous sedation, with anesthesia options customized to reduce anxiety and allow multiple treatments to be combined into one visit. The practice's history page traces its roots to 1932 and notes that the West Springfield office has been at 75 Van Deene Avenue since 1966; the website describes a caring, nurturing environment where patient comfort is a priority. In addition to West Springfield, the practice has offices in Springfield, Massachusetts and Enfield, Connecticut, and welcomes patients from Agawam, Westfield, Holyoke, Chicopee, Longmeadow, Ludlow, Wilbraham, and nearby Connecticut towns. Office hours are listed as Monday through Friday, 8am to 4:30pm, with Wednesdays 8am to 12pm, and the practice accepts a variety of insurance plans and offers financing options.
Meet the Doctors
The practice's West Springfield page names three oral and maxillofacial surgeons who lead the practice: Christopher R. DeSesa, DMD; Erik Sayles, DMD, MD; and Riccardo Ambrogio, DMD. The website describes all three as board certified oral surgeons and Diplomates of the American Board of Oral and Maxillofacial Surgery, trained in intravenous sedation. The site does not specify which surgeons see patients at each of the three offices.
