Midatlantic Implant & Oral

Taylah owens · 5 out of 5 stars · 6 months ago

For someone that is pretty young and has severe dental anxiety due to a past traumatic experience, I had one of the BEST dental experiences ever this past Tuesday! For a little background knowledge, I got the Right side of my wisdom teeth removed at a dental office in Texas and I was supposed to get my left side done along with a crack tooth. However I was in so much pain at this dental office IN TEXAS, I never got my cracked tooth and my left wisdom teeth extracted. A couple weeks back I experienced extreme pain from the cracked tooth, this pain was highly uncomfortable leading me to have an emergency appointment with my actual dental office. They ended up referring me out to a oral surgery office called Bayside however they wouldn't be able to see me until January. I knew my pain was so intense and that if I let the tooth stay in my mouth any longer, I possibly could've died if a infection would've got to my bloodstream. Fortunately, at the emergency appointment, I was told there was no infection or abscess, but the tooth was truly dead, and there was no saving to it due to how deep the crack was. The cracked tooth had been in my mouth for roughly 2 and a half years after my first experience, I was so scared and frightened to go to any doctors office however, upon researching, I found Dr. Flock's office, and I read reviews, and I really took a leap of faith off of the great reviews, and I am here to report back what amazing experience that I had. From the beginning to the end, the two ladies, Mrs. Jennifer and Mrs.Crystal at the front desk are absolute, sweethearts! Those two ladies helped me tremendously, especially me being so young and navigating life in general. This being my first time getting IV sedation and using my husband's insurance as a newly married couple, I was pretty nervous. I would call the office so many times asking for information and how much my insurance would cover to get all the information I wanted in order to be prepared. these two ladies were absolutely respectful and so professional not once did they ever give me an attitude over how many questions I asked how many times I called, these ladies are truly outstanding front desk, receptionist! Due to my severe pain, I opted for the same day consultation and extraction. I got my left wisdom teeth and my cracked tooth removed and I am on day three and I literally feel little to no pain. like AT ALL just swollen. The pain truly is a 1 out of 10. I did get IV sedation, and I was so freaking nervous, the machine that was tracking my heart rate was beeping nonstop, that the nurse said by the time I have the procedure I'm going to be tired from being so nervous lol. Dr. flock and his wonderful dental assistant reassured me and conversed with me to calm my nerves, and it definitely helped. Dr. Flock is VERY professional and communicated to me the whole time he explained how my teeth were perfectly in the great position to get them out and that the procedure wouldn't take long at all. I literally felt like the procedure was 10 minutes and I kept asking after the procedure, "are you sure you got everything" lol because it was that fast to me. I am truly amazed by how professional, Dr. Flock and his staff truly are. I did have to pay a good portion even with my insurance coverage however, that is something I would do over and over again due to how greatly and professionally I was treated! I truly never experienced any dental visit like this, in the beginning I was very nervous, but they talked me through it and he communicated whenever he was getting ready to inject the medication into my IV and next thing I was laying in the dark with a nice blanket in the dark and the light switched on, and I was done lol. thank you Dr. Flock, Mrs. Jennifer, Mrs. Crystal, and the lovely dental assistant that was with Dr. Flock for my procedure! You all are highly professional and skilled individuals, and I would recommend everyone, especially people with severe dental anxiety to be seen by this office. 1000/10!!!!! I felt so welcomed and reassured!!

Meia P · 5 out of 5 stars · 3 months ago

Just had all four of my wisdom teeth extracted today on 2/20 and I just want to say thank you to the staff for all of their wonderful communication and dental knowledge! No pain after the extraction and swelling lasted for maybe an hour. I feel like nothing ever happened. I don’t want to have to come back but I would be happy to if I needed to 😁 thank you Dr.Folk and team for a great dental experience!!

Rusty Stiles · 5 out of 5 stars · 5 months ago

I recently transferred my dental surgical care to Mid-Atlantic Implant & Oral Surgery Center and to Dr. Flock in Virginia Beach. I am currently under treatment for an implant and extremely happy with my treatment and the practice. Mid-Atlantic sets the example for what a professional and caring practice is. The office is calming, with abundant natural light in the patient treatment areas, and the staff goes out of their way to make you feel comfortable and welcome. In addition, their business office worked with my insurance providers to help me get the maximum from my dental benefits! This was particularly impressive, as many dental practices are converting to private-pay only during these challenging economic times. Their attention to detail is remarkable, and during my procedure, they explained exactly what would happen and how long it would take, both of which exceeded my expectations. If you are seeking a pain-free, positive dental experience from highly trained and talented professionals, I highly recommend Mid-Atlantic, Dr. Flock, and his team. Simply the best - they put the patient first!

Eliza Wing · 5 out of 5 stars · 7 months ago

To start off, I have some anxiety when it comes to dental work, like many out there, so I wanted to share my experience because it's important to know who's chair you'll be sitting in. This place is AWESOME! Dr. Folck and his staff are wonderful! Jennifer at the front desk is so kind and helpful. I scheduled for an emergency wisdom tooth extraction and was in the next day. While there, I had the pleasure of being cared for by Dr. Folck's assistant Wendy, who is just the sweetest woman! She made nice conversation (which helped calm my nerves), kindly checked on me often throughout the extraction and was thorough with after care instructions. Dr. Folck is one in a million! I can honestly say I have never met a nicer dentist! He is professional, polite, and has this very warm, comforting demeanor that is few and far between with medical professionals. Additionally, the office is very clean and quite pretty. Needless to say, I WOULD DEFINITELY RECOMMEND!✨️ Thank you Dr. Folck and team! 🫶🏼

Pulse Point · 2 out of 5 stars · 4 months ago

As a nurse, I really appreciate good customer service. I’ll be honest, I’m usually not fond of front desk staff at dental offices because the experience can often feel cold or unpleasant. That was not the case here. Crystal at the front desk is an absolute gem. She is kind, professional, and genuinely cares about what she does, and it truly shows in the way she interacts with patients. That said, there is room for improvement on the back end. The behavior of one of the assistants at the front desk was not appropriate and took away from an otherwise positive experience.