Midwest Dental - Winona

Melissa Gruber · 5 out of 5 stars · 7 months ago

Dr. Baeder and her team are incredible. I have an extensive amount of dental work needed to be done, which started prior to Dr. Baeder joining this office. In my first appointment with Dr. Baeder, we extensively reviewed and updated my treatment plan. The thoroughness in care she provides is unmatched. She is also not afraid to pivot the treatment plan when unexpected concerns arise. She also very much listens and takes in consideration what the patient wants. For example, I had a small tiny cavity that could be seen when I smiled. I let her know that even though small, I was self conscious about it. At that time, I definitely had more pressing concerns, however she took into consideration my concern and added that cavity to the plan same day. The dental hygienist that also work in this office are very knowledgeable and patient. All of my questions are answered before I leave an appointment and they provide “what to look for” symptoms and potential problems and educate you on either what to do or when to call. The office staff are also very wonderful and knowledgeable with insurance type questions. Overall 10/10 and I’ll be switching my husband and kids to this dental office.

sla'el · 5 out of 5 stars · 8 months ago

It was an awesome experience as a matter of fact the best I ever experienced with a dentist. I had an awful toothache and needed to have it pulled "not now but right now"! Midwest Dental was able to accommodate me a new customer same day. The customer service was top notch from the moment I called at 8am in the morning to try and get an appointment. The dentist and dental assistant were professional, caring, friendly, and made me feel like and had been a customer for the past 20 years "need more of them". All businesses need to understand what I'm trying to convey here, and that is the age old adage "you never get a second chance to make a first impression" . Now with that said Midwest Dental has a new customer for life!! Thank you sincerely for your service, need more of ya.

Jeanne Wagner Kronebusch · 5 out of 5 stars · 7 months ago

My hygienist and dentist were very welcoming. They went through what they were going to do, asked if I had hand questions, throughly answered my question and proceeded with the exam. I did not feel like they were rushing me through but they were efficient. Very good experience!!

Kathy Nagle · 4 out of 5 stars · 3 months ago

Both hygienist and doctor very good. Rating is 4 only because I do not like appointments at the dentist.

John · 1 out of 5 stars · 11 months ago

ETA- In response to the owner below...That is the same number I had already called and left a message. I asked them to call back, which they never did. I had an appointment scheduled for July 3rd. So time goes by, and I called them ahead to confirm the appointment, only to receive a voicemail saying that they were closed the entire week. Obviously this had me confused. So, I asked them to give me a call back, which they apparently could not be bothered to do. You should not schedule appointments with people and cancel with not so much as courtesy call. If their scheduling is this disorganized, I can't imagine what their actual dentistry practice is like.