Location: Durham, NC, 3020 South Miami Boulevard #Suite B 27703-9044
Phone: (919) 246-3350
Website: https://ncoso.com/locations-and-amenities/durham
4.9 out of 5 stars based on 568 reviews on Google.
Andrea Warren · 5 out of 5 stars · 4 months ago
Very happy with the work my daughter had here. The staff made everything straightforward and were kind and patient. The office is friendly and very welcoming, comfortable, clean, and stocked. Healing went smooth with no issues at all. We are glad we chose this location, and will definitely come back!
Royal Howell · 5 out of 5 stars · 3 months ago
Chelsea did a phenomenal job with my wires and brackets on 1/12/2026 as I had an emergency over the weekend that required some cutting and maneuvering of the loose wires. She was very transparent, gentle and educated me on cautions to take while at home. Thanks for helping out a client from the Cary location. Much appreciated :-)
Erin · 5 out of 5 stars · 7 months ago
Extremely happy with the work I had done here. The staff made everything straightforward and were kind and patient. Price was very reasonable and on the lower end of what I expected. The office was military friendly and welcoming. Healing went smooth with no issues at all. I am glad I ended up here and will definitely come back if I ever need future work done.
Jalesha Moody · 5 out of 5 stars · 3 months ago
Today’s visit was even better than my initial consultation! The staff here gives superb services! Dental Assistant Kayla placed my braces and I had no idea she started! It was Quick PAINLESS and enjoyable! I’ve always been nervous about the dentist however I look forward to my next appointment at this office. Thanks Dr. Abdullah for your services as well! Way to Go team
Kaley Smith · 1 out of 5 stars · 3 months ago
It has been just over a year since I had my orthodontic consultation at the NCOSO office in the Durham Miami location. You may be thinking, why are you writing a review a year later? Well I'll tell you! I have been wrestling with this office and their partner Lane and Associates office within the same building for the entire year over billing and insurance. I want to make it clear that the dental hygienist and doctor I met with on the orthodontist side were perfectly professional, kind, and good at their jobs. The battle I've been fighting has been with the administrative staff in both offices. I arrived to Lane and Associates to get my teeth cleaned having filled out all of the necessary pre-appointment paperwork, including providing them with my insurance. I found them through my insurance website as an in-network provider (they still are) and when I saw the receptionist on the way out, she let me know I didn't owe anything (which is true according to my coverage). The following month I go to the NCOSO side of the office to have a consultation. They let me know at the time of the consultation that I owe them for it (weird... my plan covers it and they have access to my insurance and I've provided them with my insurance card). I pay it and schedule a wisdom teeth removal. I then start to receive bills from the Lane and Associates side for the FULL price of my prophylaxis. I call them and they inform me my insurance won't cover it (they filed the claim incorrectly). I explain to them my specific situation and exactly how they need to file it. They assure me they will take care of it. This happens about four more times over the course of months where I'd receive a bill from them and then call them to ask what they are doing about the claim. Finally I call and get the new office manager, Ashley, on the line. I explain my situation once again (no one in their front office utilizes patient profile notes whatsoever) and she ensures me that while she looks into this, I will not be sent to collections. The following month, I am getting calls from a collections agency!! I then have to call her and get her to reverse the collections and she finally submits the claim correctly. Only, OH NO! Since they could not figure out how to do it correctly for 8 months, BCBS wouldn't pay out as per their contract. This is the point where I realize I am owed the money I paid to the NCOSO office back. I finally decide to get legal services for students involved because the office manager of NCOSO, Charlene, claims that because I have an outstanding balance with Lane and Associates, they will not issue me a refund for something my insurance had paid them for! These seemingly separate entities were trying to withhold money based on a balance I was no longer legally liable for (and never was because my insurance would have paid it in full if it were filed correctly the first time). This entire experience has wasted numerous hours of my life. At no point during this entire calendar year did I receive follow up about the status of my situation when it was promised to me. The people working in these offices do not care what happens to you once they've filed a claim once (correctly or not) and are completely unprofessional and inattentive. I hope whoever runs Wright and Associates (the company that owns both of these businesses) retrains every employee, especially management, on what it means to provide customer service and to try not to screw over graduate students who can't afford to be sent to collections! The level of incompetence is astonishing and I hope anyone reading this who makes the mistake of visiting either of these practices enjoys playing phone tag, being talked to like you're a nuisance, and repeating yourself. On the bright side, I feel bold enough to write this review because I finally received my money back...
Reviews provided by Google.
North Carolina Oral Surgery + Orthodontics, known as NCOSO, serves Durham families from its newly remodeled office at 3020 South Miami Boulevard, located at the intersection of South Miami Boulevard and TW Alexander Drive near Research Triangle Park. For patients considering dental implants, the office provides oral surgery services including dental implant surgery, tooth extractions, wisdom teeth removal, bone grafting, frenectomies, and biopsies. Patients who feel anxious about surgery can discuss calming options with their surgeon, including intravenous sedation and nitrous oxide, depending on their health and the surgeon's recommendation.
The Durham Miami office is designed as a one stop location for the whole family, combining oral surgery, orthodontics, and pediatric dentistry under one roof, with Lane and Associates Family Dentistry housed in the same building. Orthodontic care includes traditional metal braces, clear ceramic braces, and Invisalign clear aligners, with digital scanning used in place of goopy impressions. The practice states it is in network with more than 18 dental insurance plans and offers CareCredit financing, and there is a private waiting area with couches and a television for the person driving a surgical patient home. Free orthodontic consultations are available, and the office welcomes patients of all ages.
Dr. Poolak Bhatt is a board certified oral and maxillofacial surgeon at the Durham Miami office. He earned his Doctor of Dental Medicine degree from the University of Pennsylvania and both his medical degree and his oral and maxillofacial surgery residency training at the University of North Carolina, and he is board certified by the American Board of Oral and Maxillofacial Surgery. Orthodontic care is provided by Dr. Al Abdullah, who earned his Doctor of Dental Medicine degree with honors from the University of Pennsylvania and completed his orthodontic residency at the University of Nevada, Las Vegas, and by Dr. Tyler Hart, who earned his Doctor of Dental Surgery degree from Virginia Commonwealth University and his certificate in orthodontics from the University of Rochester Eastman Institute for Oral Health. Pediatric dentistry is provided by Dr. Victoria Gill, known as Dr. Tori, who earned her Doctor of Dental Surgery degree from Columbia University College of Dental Medicine and completed a pediatric dentistry residency through NYU Langone Health. The website notes she sees children at this office on Tuesdays and Fridays.
