North East Dental Arts

Brittany B Lipscomb · 5 out of 5 stars · 4 months ago

I was honestly hesitant to go to the dentist since it had been over two years, but I’m really glad I chose this office. They were able to get me scheduled within a week or two and were very accommodating. The hygienist (I wish I remembered her name) made a huge difference in my experience — she made me feel safe, cared for, and never judged. She took time to educate me and explain things clearly, which really put me at ease. I left feeling genuinely happy with my decision to come here. Finding a new dentist when you’re out of state can take a few tries, but I’m very glad I found this practice and I’m looking forward to my next visit.

Scarlett Folster · 2 out of 5 stars · 3 months ago

I was a patient at Northeast Dental Arts for a little over three years. During that time, the clinical care from Dr. Dina Nuhfer and the hygienists was generally positive. Dr. Nuhfer has always been gentle and kind during procedures, and the hygienists were helpful in addressing issues like tooth sensitivity and recommending products that worked well for me. If this review were based only on the clinical staff, it would likely be much higher. My experience with the administrative side of the practice, however, was very different and ultimately led me to move my entire family’s dental care elsewhere. Over multiple visits, interactions with office management felt dismissive, unnecessarily rigid, and at times condescending, particularly when trying to navigate my children’s insurance situation. Because their father lives in another state and we do not communicate directly, there were limits to the information I could obtain. I repeatedly explained those constraints and offered alternative ways to verify the insurance information, including providing direct contact information. Despite this, I was repeatedly told certain information was required that I realistically could not access. Later, during a separate visit, I was told that someone from the office had spoken with my ex-husband’s partner about the insurance. That was surprising and confusing, especially after I had previously been told the office did not get involved in those situations. There was no prior communication with me about that step, and no follow-up explanation about how the matter had been resolved. The final issue occurred when my teenage son had an appointment for fillings. Like many patients, both my son and I experience some degree of dental anxiety. On the morning of the appointment I called the office to let them know we might be slightly late while we were getting ready and heading out the door. I was initially told it might still be possible to see him depending on timing. While driving to the office, I received another call stating that if we were more than 15 minutes past the appointment time, the dentist would not see him. At that point we were already slightly past that window and the appointment was canceled. I understand that dental offices operate on schedules and policies. However, the way situations are handled — particularly when communication, problem-solving, and collaboration are involved — matters just as much as the policies themselves. For context, I have spent more than four decades working in customer-facing roles across several industries. I understand how important respectful communication and client relationships are in service professions. In my experience, the way patients were spoken to and the tone of those interactions fell well below the standard of professionalism I would expect in a healthcare practice. After three years as a patient, the repeated interactions on the administrative side of the practice ultimately outweighed the otherwise positive care from the dentists and hygienists. As a result, I have decided to move my family’s dental care elsewhere, even if that means traveling to another city. To be fair, this may not be every patient’s experience. However, patients who value strong customer service, clear communication, compassion, and empathy when challenges arise may want to consider that aspect carefully before choosing this practice. I don’t write reviews often, but I rely on them myself when choosing everything from healthcare providers to restaurants. That’s why I’m sharing this experience. If the practice would like to address these concerns, I would welcome that response.

Damian Trusty · 5 out of 5 stars · 4 months ago

North East Dental Arts made the dentist a place I don’t dread. (Coming from a person who was terrified of the dentist my whole childhood/ teen years) Friendly staff, great sense of humor, and they actually explain what’s going on without making you feel dumb. Clean office, on-time appointments, and zero unnecessary pain. If someone has to be in my mouth, I’m glad it’s them. Highly recommend.

Tina Schwab · 5 out of 5 stars · 7 months ago

The complete staff are always nice and friendly. I absolutely LOVE Dr. Nuhfer. Always asks about my family! I still come here even though the office doesn’t take my new insurance because of her and the staff 😀

Nancy Metzger · 5 out of 5 stars · 9 months ago

I haven’t been to the dentist in a while due to moving halfway across the United States and let me tell you I’ve had extensive previous dental work this was the best visit I had in my entire life. They were kind noticed my nervousness and accommodated me with smaller appointments. Also the pricing is completely amazing. I will shout their praise from the roof top