Northeast Implant & Oral Surgery

Colleen Tkazyik · 5 out of 5 stars · 2 months ago

Dr. Babak did a great job On my extraction. No pain during or after - healed perfectly. Recommend him if you need a tooth removal.

veggie scott · 1 out of 5 stars · 5 months ago

Needed oral surgery prior to having an implant done. I asked prior to the surgery what if it doesn’t work and was told I would get my money back. Had the surgery, paid over $3000 out of my pocket, surgery failed, never got my money back.

Nick Gilbert · 1 out of 5 stars · 2 years ago

I would give 0 stars if I could! I like many others have not received a reimbursement check from Northeast Implant & Oral Surgery. It has been 5 months since my tooth extraction and 3 months since they have received a check from my insurance covering a majority of the cost that I paid out of pocket for. I have yet to receive my reimbursement check. When I call the office in Poughkeepsie, they direct me to their billing department, which is no help at all. I get a voicemail that tells me to leave a message or email. After leaving several voice messages and sending several emails, no one has answered me in anyway. I’m convinced that their “billing department” is a hoax. Between the rude and disrespectful staff at the front counter, the terrible customer service, and the lack of responsibility for other people’s money, I would NOT recommend this office to ANYONE. They are happy to take your money and make sure that they get paid, but they do not return money that should go back in your pocket. I will be looking into taking further action against their offices and practice.

Two FishFiveLoaves · 1 out of 5 stars · a year ago

went to have implants done given a course of work to be done . when i arrived i was given a list of things to sign saying i would pay what my coverage would not pay .My problem here it seemed like i was going to be charged for something other outside of the negotiated so i had questions on this because the total showing was over 5700. for two implants and bone grafting. My insurance and dentist had agreed to a negotiated payment of 4800. My insurance paid but i have almost 2000. out of pocket expense due before any service given. Once i asked about payment everything went left. my money was taken and i didn’t receive all of what i paid in advance for, dentist claims he missed that i had a spot that was not healed even though the office had did 3 scans of the area. So he did and additional bone graft. i asked was there an additional fee he looked me in the face and said no. when i got to the window he told the worker to put it in a low grade fee what ever that meant. when i said to the rep he said there wasn’t another fee she said he didn’t say that. when i asked are you using the payment for the implants to pay for bone graft she said it will cancel each other out in also we will bill your insurance. I wasn’t sure what was happening starting to feel disrespected even more as a customer i did not have the answers or full understanding my prescription was sent to wrong drug store my change was not given to me or a refund for only having half of the service done at the time . i was suppose to receive a call back until this time no call no refund no answers . I believe clarification and integrity should be first and foremost in any business and people should be treated with respect even after you receive their insurance or cash payment for treatment I left feeling like this was totally wrong

DARRIN OAKLEY · 5 out of 5 stars · a year ago

From calling in to schedule an appointment, that was promptly scheduled within the week. To my absent minded call back for a silly question about payment methods. Upon arriving for actual appointment human that greeted me was kind and professional. When called in to room she was kind and friendly. Very detailed about what to expect and what to do after procedure. Now to the doctor walking in, most people get panicked about dentists. This guy walks in leaving you feeling calm and at ease. The respect he showed me was demonstrated to his team as well. The banter between this team was refreshing. I hope to not have to have any more extractions. But if so I’m calling these folks.