Northeast Oral and Maxillofacial Surgery Associates, PA Reviews
2.7 out of 5 stars based on 19 reviews on Google.
Heidi M Singh · 1 out of 5 stars · 8 months ago
This is the most unprofessional, incompetent business in the area. Don't waste your time trying to even talk to someone. They tried to con me out of additional money stating "We don't see the reason to only take one tooth out. It's not enough money. Unless you need to take out another one." At this point, even though I had absolutely no other bad teeth, I was actually going to give them an otherwise non-painful tooth just so I could be put out of my misery. After that, they said "okay, fine. We'll call back and schedule you in" and ghosted me.
Thank God for Portland Oral Surgery for actually doing their job at a greatly reduced price, timeframe and a much better costumer service experience.
Michael Galida · 5 out of 5 stars · a year ago
Yesterday this place and everyone there literally saved my life. I was battling multiple serious infections that spread through my body. The staff was kind and professional and made me feel comfortable the whole time. It was like taking a nice nap and it happened without me even knowing. I just woke up and 10 teeth were gone. The surgeon was a master of his art. He closed the wounds so well I can barely see them. It's early morning and I woke up with no pain. Thank you and God bless everyone who helped me. I feel so much better.
Christine D · 1 out of 5 stars · a year ago
This business is clearly not interested in helping people; it's all about the money. I was told that they were taking new patients for wisdom tooth extractions. Great! I have two impacted ones on the bottom (tops are gone) and am interested in having the left one out. Paying cash, up front if necessary. I was told "Oh, we can't take people to extract just one tooth". What?? Even though it keeps getting infected, I don't have dental insurance and am wanting to hire you to HELP ME? I cannot believe the lower level of care that this region in Maine (or maybe all of Maine, who knows) "provides" for people. The options are deeply limited here and places out of town won't operate on someone further away. I'm absolutely shocked that I was turned down without any further questions. I guess it's not surprising to see an overall low rating for this place.
Talis Belknap · 5 out of 5 stars · a year ago
This place is great, a relaxed vibe, very friendly and helpful staff, and Dr. Grubb really knows his stuff.
When I went in for multiple extractions they handled all the insurance details and did everything they could to make it as easy as possible. The procedure was smooth and I would definitely recommend this place.
As other reviews have said it can take a long time to get in but that's not their fault with the shortage of oral surgeons in the Bangor area.
Charly Sperling · 3 out of 5 stars · 2 years ago
I recently had all four wisdom teeth removed at this office. The surgery itself went smoothly; Dr. Grubb and his medical team were competent and attentive.
However, I was told pre-op that recovery would only take 2-3 days after the anesthesia wore off. Recovery was extremely painful and it took a full 2 weeks to heal and be able to resume normal life activities. After doing research and asking multiple people how their experiences were with wisdom teeth removal, it became clear that recovery taking up to 2 weeks is entirely normal, especially with impacted teeth (which mine were) because the surgery is more invasive and closer to the mandibular nerve. It would have been helpful for the office to be realistic about recovery time being variable depending on the patient/the situation. When I called the office in extreme pain 5 days post-op and asked how to manage the pain as I had run out of pain medication, I was told that I shouldn't be experiencing pain at all and something must be wrong with my healing process (which I knew wasn't the case as there were no signs of infection and I was doing everything I was told to do post-op).
Multiple interactions with the front-desk staff were unpleasant; I was often spoken to in a rude and impatient manner when asking simple questions.
Overall there is room for improvement in terms of clear communication, customer service, and patient care.
Reviews provided by Google.
About Northeast Oral and Maxillofacial Surgery Associates, PA
Northeast Oral and Maxillofacial Surgery Associates, PA is an oral and maxillofacial surgery practice located at 37 Bower Street in Bangor, Maine. The practice performs a full range of dental implant and bone grafting procedures, starting with the removal of the tooth and continuing through the guided implant process. Its implant-related services include replacing missing teeth, options for patients missing all of their upper or lower teeth, implant supported overdentures, bone grafting for implants, sinus lifts, ridge augmentation and socket preservation. The practice also offers three-dimensional imaging and intravenous sedation, with staff trained to assist with sedation in the office.
Beyond dental implants, the practice provides the full scope of oral and maxillofacial surgery, including wisdom tooth removal, tooth extractions, exposure of impacted teeth, corrective jaw surgery, facial trauma repair, pre-prosthetic surgery and oral pathology. Its stated vision is to provide the highest quality care in a caring, friendly and professional environment. The office is open Monday through Friday from 8am to 4:30pm and serves patients from Bangor, Brewer, Orrington, Eddington, Glenburn, Veazie, Old Town, Orono, Hampden, Winterport, Newburgh, Ellsworth, Holden, Dedham, Bar Harbor, Blue Hill and surrounding communities in Maine.
Meet the Doctors
The practice is led by Mark E. Grubb, DDS, a board certified oral and maxillofacial surgeon who has practiced in Bangor since 1990 and became the sole owner of Northeast Oral Surgery after his longtime partner retired in 2019. Dr. Grubb earned his dental degree at West Virginia University School of Dentistry, completed general practice residencies at the Cleveland Veterans Administration Medical Center and Memorial Sloan-Kettering Cancer Center, and finished his oral and maxillofacial surgery residency at Westchester County Medical Center in New York. He was certified by the American Board of Oral and Maxillofacial Surgery in 1991 and recertified in 2004 and 2014, and he is a Fellow of the American Association of Oral and Maxillofacial Surgeons and the American College of Oral and Maxillofacial Surgeons. He practices the full scope of oral and maxillofacial surgery, from corrective jaw surgery to wisdom tooth removal, along with dental implant and bone grafting procedures, and maintains surgical privileges at St. Joseph Hospital in Bangor and Maine Coast Memorial in Ellsworth.
