Norwood Family Dental

Lissa Gandy · 5 out of 5 stars · 2 months ago

I loved all the staff I came in contact with! The lady who did my x-rays, my oral hygienist, front desk, all Of them! They were all so sweet and professional. And Doctor Nguyem , oh my gosh what a wonderful woman! She was so sweet snd she knows her stuff! She is not only a dentist, but an M.D. I highly recommend this clinic to anyone needing dental care!

Vanessa Baird · 5 out of 5 stars · 2 months ago

I had a wonderful experience at Norwood Dental. Staff is very welcoming and helpful and answered all my questions. Also they have a dental plan that fit my budget, a wonderful benefit as well. Looking forward to getting the rest of my dental work done so I will have my confidence back to smile again. Thank you again Norwood Dental. Will recommend to anyone looking for a dentist.

Samantha Jones · 1 out of 5 stars · 3 months ago

I waited several months before writing this review because I do not take leaving negative reviews lightly. I understand that offices have bad days, employees have bad days, and one poor interaction does not always represent an entire practice. However, after reflecting on my experience and speaking with other people locally who have had similar concerns, I feel it is important to share this. Please do your research and do not assume this is still the same locally owned family dental practice that many people in the community remember. I went in March for what was supposed to be a routine cleaning visit, but I also had a major concern with a back molar that needed to be addressed. Instead, the entire experience was disorganized from beginning to end. There was confusion about my appointment, what services I was receiving, and whether the dentist was even going to be there. I had applied for a payment plan option that was advertised on their website, was approved, and brought my confirmation information with me, only to be told they were not actually set up with that service. The office itself felt chaotic. I genuinely felt for the staff because they appeared overwhelmed and unsupported, and that is not a reflection on them personally. However, patients are the ones impacted when there is constant confusion and lack of communication. During my visit, my X-rays were taken multiple times, my bib was never placed and my clothing was ruined, the music was extremely loud, and when I explained that I was struggling to hear because of the volume, my concern was dismissed. The dentist did not listen to my concerns about my molar, I felt brushed off, and I left feeling like my questions were not taken seriously. The treatment plan/referral I received was also incorrect. The referral was sent for the wrong tooth. THE WRONG TOOTH. The most concerning part is that this does not feel like the Norwood Family Dental many people may still believe they are choosing. The practice has changed ownership and no longer feels like the consistent, family-focused office people remember. The providers may vary, and the continuity of care I expected from a family dental office was not there. A dental office is not just about getting a cleaning. Patients trust these providers with their health, their money, and sometimes urgent issues. When someone comes in with a concern that could potentially become more serious, accuracy, communication, and attention to detail matter. I hope things improve for both the patients and the staff, but based on my experience, I would strongly encourage anyone considering this office to ask questions, verify who will be providing their care, and make sure they understand what they are actually walking into.

Joshua Armstrong · 1 out of 5 stars · 4 months ago

If I could leave less than one star, I would. I was completely disregarded by the dentist working at this office. I took time off work for much-needed extractions and was required to pay $500 upfront before any work was performed. After waiting 45 minutes, I was informed that my extractions would need to be rescheduled because the dentist had already left for the day. When I explained that rescheduling was not an option for me due to taking off work, I was told they could not issue a refund that day. Instead, the refund would have to be mailed, and I would only be receiving part of my money back. I am beyond disgusted with how I was treated by this dental office. If you want to be treated like you don't matter, your time doesn't matter, and your money doesn't matter, then this is the dental office for you. Also this is no longer a family owned dentist office as it advertises on the website. It is now corporate owned as I was informed when requesting a refund. That is another unacceptable tactic to get people in the door, take their money, and treat them with no respect.

Robbie Ramsey · 2 out of 5 stars · 2 months ago

The front desk staff were very nice snd helpful but the dental cleaning my grandson received was awful! You could still see alot of plaque on his teeth. My son, who walked back with his child for his checkup and cleaning said it went really fast! He was just starting to fill out paperwork and they were already done with the cleaning and exam. So disappointed!! You pay alot for dental insurance and you expect to get good dental care!