Old Town Dental

Jaden Miller · 1 out of 5 stars · 7 months ago

I recently went to Old Town Dental and paid $2,500 out of pocket, but I honestly don’t feel like the experience matched the cost. At first, they did give me a breakdown and explained what I was paying for — but when I later received the detailed invoice, it showed a lot of extra small charges that were never clearly explained. What really upset me was what happened to my gums. They cut a part of my gum during the procedure without telling me. Even though my mouth was so numb and it was hard to talk, I tried my best to ask questions because it was really important for me to understand what happened there. When I asked, I was told it was just the result of removing buildup. But later, I found out that wasn’t true. What actually happened was that my gum had been cut, and because there was no proper oxygen flow to that area, the tissue turned black from trapped blood. It looked like a gap between my teeth, but it was really dead gum tissue. Eventually, that part of my gum came off completely, leaving a visible space. After everything was done, they barely gave me any instructions on how to care for my mouth. All they said was not to eat for 30 minutes. No one explained that my mouth would be sore for days or how to handle the healing process. I left feeling confused, in pain, and unsure about what to expect. I really wish I had done more research beforehand and found a better place where I could feel comfortable and properly cared for. I only went because I truly care about my health and wanted to take care of my teeth, but it was not worth it. I ended up going home not only with my gum cut, but also with my teeth and smile looking different than when I came in. I left feeling disappointed, taken advantage of, and honestly like I had been scammed right in front of my eyes. It wasn’t fair, and I didn’t deserve that kind of treatment. There were many things that should have been discussed and explained, but instead, they just did what they did and sent me home. I’m extremely disappointed now and I don’t think there’s any way to fix my gums. In the pictures I’ve added, you can clearly see the part of my gum that was removed and the area it was cut and detached from. Please, and I’m begging anyone reading this — look at their reviews before you decide to go here. This is the price you pay for not checking first. If I had seen the one-star reviews before, I would have never gone there. Never. I’m going to make sure more people know about this experience across my other social media platforms because no one deserves to go through this experience. ⸻ Follow-up to the Owner’s Reply: To clarify, my original review made no mention of any misunderstanding regarding insurance or copay obligations. My concern is that the cost breakdown provided prior to treatment did not match the final billing documentation — a serious issue that calls into question this clinic’s transparency and ethical standards. The owner’s reply, and the clinic’s handling of my follow-up, only underscores how unprofessional and careless this practice appears to be. Their response gives the clear impression that revenue and convenience are being prioritized over patient safety and proper care. Such conduct raises grave concerns about whether the owner should retain responsibility for patients’ health. It is also alarming that the owner appears unaware that I contacted the office to report severe soreness and that part of my gum had detached from the surrounding tissue. This is not a routine side effect and should have been treated as an urgent medical matter requiring immediate attention. The lack of communication, documentation, and accountability within this practice is unacceptable. This matter is being taken extremely seriously and will be pursued through all appropriate legal and regulatory channels until it is properly addressed and resolved.

cyra boose · 5 out of 5 stars · 7 months ago

I can’t say enough great things about my dentist! From the moment you walk into the office, you’re greeted with warmth and professionalism. The staff is incredibly friendly, organized, and genuinely cares about making every visit as comfortable as possible. My dentist takes the time to explain everything clearly, answers all my questions, and always makes sure I’m at ease before starting any procedure. Their attention to detail and gentle approach make a huge difference — I never feel rushed, and the results are always excellent. Whether it’s a routine cleaning or something more involved, I know I’m in great hands every time. I actually look forward to my dental appointments now — something I never thought I’d say! Highly recommend to anyone looking for

heather meduri · 3 out of 5 stars · 3 months ago

A few years ago I came to this office and had an extensive cleaning I truly needed. I was really happy with the staff and care, and I trusted them enough to bring my husband and son in as well. We’re locals (my husband and son were born and raised in the Keys, and I’ve been here over 20 years) and we’re cash-pay patients. I’ll also own my part as I went a few years between cleanings, and I understand that can lead to issues. But my most recent visit left me feeling overwhelmed and discouraged. I came in expecting a cleaning, had x-rays, and then was told I couldn’t get a regular cleaning and would need another deep cleaning due to gum spacing. The way it was explained felt alarming as someone who doesn’t know dental terminology, and I left with the impression that my gums might not be able to support my teeth sooner than later. I know that may not be the exact clinical wording, but that was the takeaway, and it was scary. What confused me most was how quickly the conversation shifted from gum health to Invisalign. If periodontal concerns are the priority, I expected we’d focus on treating that first and clearly explain a step-by-step plan what needs to happen now, what can wait, what my options are, and how to prevent it from getting worse. Instead, I felt like I had to go home and research everything on my own because alternatives and preventative care weren’t really discussed during the visit. I ended up leaving without a cleaning that day (the front desk did charge me for x-rays only, which I appreciated). Then receiving an $8,000 treatment plan afterward felt overwhelming not because of the cost, but because of how abruptly everything shifted and how I walked out feeling scared and ashamed instead of supported. I’m willing to do the treatment I truly need, even if it’s expensive, but I also want to fully understand it and feel comfortable with the plan. After reading other reviews and seeing how the office responds, it often comes across as defensive, which honestly made me feel more justified in how I felt leaving the appointment. It took me a few weeks to leave this review because I was still feeling unsettled and wanted to make sure I was writing from a fair place. I also went back and read through the reviews to see if I was the only one who felt this way, and what I saw reflected a similar tone and experience. This review isn’t written to argue or attack it’s for the dental office, in the hope it’s read and used as feedback. For many people, the dentist is already nerve-wracking, and the tone and communication can make all the difference. Because of this experience, I’ll be getting a second opinion. I truly hope this helps the office reflect on how these conversations land on the patient side and improve the experience for others.

Andrea Eales · 5 out of 5 stars · 5 months ago

Felix is my dental hygienist and he's very personable and thorough. I believe it was Dr. Mullen who filled a cavity for me. He was very receptive when I told him that I had discomfort from the filling when freediving and he fixed it without charge. No problems with it since!

Raf · 5 out of 5 stars · 7 months ago

Dr Mullen and the team at Old Town Dental gave me my smile back! I highly recommend. They took great care of me and made my crown the very same day with their impressive equipment. I look forward to see you all at my next cleaning.