Project Mercury · 5 out of 5 stars · 3 months ago
I recently had a tooth extraction at OM3 Oral Surgery and had an excellent experience. The staff was polite, professional, and very welcoming from start to finish.
Dr. Gross and his assistant did a wonderful job helping me relax and making the procedure comfortable and essentially painless. They worked together as a great team and treated me with genuine respect and care.
I especially appreciated the follow-up phone call from Dr. Gross later in the day to check on how I was doing and answer any questions. That level of personal attention really stood out.
I highly recommend OM3 Oral Surgery for anyone needing oral surgery care.
Jody Olson · 5 out of 5 stars · 3 months ago
My husband had two extractions today with Dr. Altmann and his dental assistant Kymberly. The procedure went well. We are very happy with the whole experience from the front office to the procedure room. A special thank you to Kymberly for her kindness and patience with a very anxious patient! We appreciate you! We also received a follow up call this evening from Dr. Altmann checking in to make sure Gary was doing well. Many thanks!
Sharon · 5 out of 5 stars · 3 months ago
I went to OM3 this morning for a consult for a molar removal. I first met Julie, who was at the front desk, but she was also the billing specialist. Just happened she was also the person I spoke to on the phone when I made my appt. What a gem. She got me in quickly (two days), super nice, very knowledgeable. I was in a lot of pain and had not been able to eat without excruciating pain. I was taken back into the consult room by Case, one of Dr Kim's assts. He was so helpful, made sure I understood everything, thorough, and personable. After seeing Dr Kim, who assessed my problem, agreed with the dx of removal, I was seen again by Julie who worked with me for my surgery schedule. I was so wishy washy with anesthesia, nitrous, or just a local...yet she was extremely patient and super nice.
I mentioned that all the talking was causing my tooth to ache (pain level 7) and she got up to see if the doctor could see me (we had decided on nitrous).
All of the sudden, I was whisked back to surgery by Morgan, who told me that Dr Kim was going to remove my molar right then. HAPPY SURPRISE! I got wishy washy again, and decided to just go with the local anesthesia. They were on it, no problem! Dr Kim came in (he is so nice, gentle, and knows his stuff). After about 5 minutes getting completely numbed up, he told me what I should hear and feel and in less than 2 minutes, (yes, seriously! That molar practically jumped out of my mouth), he was finished! There was none of the weird noises or feels, just tooth gone/pain gone! Morgan gave me all of my After care scrips and notes (she was such a sweetheart, helpful, kind, patient, thorough), I was at the front desk to pay what my insurance didn't cover (not much and their costs were very reasonable - under $100), and schedule followup appt. I was in and out in under 2 hours - remember, I got emergency surgery without being scheduled for it.
And this evening, I got a call from Dr Kim to make sure I was doing okay and he told me how great I did.
I had never been to this office before. Was referred by CHC emergency dentist (I went there Sat). I left knowing that I will go there any time I need oral surgery. As a tetracycline kid of the early 60s, I have always had horrible teeth. So a return visit is not that far of a reach. It's so great knowing there is an oral surgery office that takes the fear factor out of the equation.
This office is full of rock stars. I cannot say enough great things about them. I would give them 10 stars if I could! Kudos to their entire office!
vikingwind · 2 out of 5 stars · 8 months ago
More interested in billing your insurance for X-rays, “exams” extractions and implants than truly serving your needs? Don't go there. I have been to M3 twice now. The first time, two years ago on referral from my dentist to deal with a medical issue with my jaw (MONJ). A serious issue for jawbone and teeth I was not at all happy with the visit and the lack of concern and follow up planning . So I went to another Surgeon to care for my needs at the time. This new oral surgeon was over an hour away in in Tacoma but highly recommended and did an excellent job for me. This year, not wanting to invest several hours drive time to my Surgeon in Tacoma I thought I might give OM3 Mill Creek another try thinking the first time was an anomaly. Sorry, I did. Don’t go there. Find some group that really cares about your needs and not just your wallet.
G Raymond McCullough · 5 out of 5 stars · 3 months ago
I characterize my visit overall as outstanding because of the efficiency, warmth and professionalism of the staff. Dr Gross and Patrick who provided my care were Rock Stars in the delivery of the service I received.
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