I waited over a year to get a tooth pulled had a appointment for August 4th just to be called today by a very rude receptionist that said if you cant come in this Monday then you'll have to wait till February.. who does that to there patients is the doctors even aware of what's happening.. or does he make that much money that they don't care about there patients at all. Wouldn't recommend this place at all. Very very poor customer service .. fell bad for the dentist if his not aware how people are being treated
Barbara · 1 out of 5 stars · a year ago
My husband remembered going to Dr cusatis when he needed teeth removed 10 years ago and had a great experience. So now when he needs 6 teeth removed to get a partial, we called. They could not get him in for 6 months. Now, the day before he was supposed to be there at 1:30 pm, they call to confirm him for 11 am. (So wrong)!!! Then change his appointment out another 5 months to October.
She proceeded to say that his insurance won't cover it! We know it does!! When I told my husband what happened, he went into a full MS exacerbation. I called back. She said there was a cancellation and can get him seen in August now. How long does a man have to deal with broken and rotting teeth?
My question is...does Dr Cusatis know what his staff is doing, or is he now too big and doesn't care either?? My husband would like to speak directly to him
Cindy Marcenaro · 5 out of 5 stars · 3 years ago
Very good service. I was quite nervous but Dr. Cusadis was very kind, reassuring and did a great job. Staff called to check in with me post procedure. Made for a very positive experience all around. e.
Jeffery Fitch · 5 out of 5 stars · 3 years ago
Had quick great service and no pain after the removal off 6 teeth so pleased I would suggest them to every one I would like to thank the nurse and the receptionist and The doctor thank you
Samuel Mason · 5 out of 5 stars · 4 years ago
I got a tooth pulled yesterday the person I had was super nice to me and made sure I was doing alright
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About Oral Surgery Specialists
Oral Surgery Specialists, located in Gaylord, Michigan, is the practice location for Michael J. Cusatis, DDS, who specializes in oral and maxillofacial surgery. The practice is affiliated with Munson Healthcare and Otsego Memorial Hospital, and it offers dental implant solutions, including All-on-4 and full-arch treatment, for adult and geriatric patients.
Patients considering dental implants can expect care from a provider trained specifically in oral and maxillofacial surgery, a specialty focused on procedures involving the mouth, jaw, and face. The office is accepting new patients and can be reached directly to schedule an appointment or ask questions about implant treatment options.
Meet the Doctors
The practice is led by Michael J. Cusatis, DDS, who practices oral and maxillofacial surgery. Dr. Cusatis is board certified in Oral and Maxillofacial Surgery through the American Board of Oral and Maxillofacial Surgery, completed a residency in Oral Maxillofacial Surgery at Henry Ford Hospital, a dentistry general internship at The University of Toledo College of Medicine, and his dental education at the University of Detroit School of Dentistry.