Pelican Dental Care

Nikki Sikes · 5 out of 5 stars · 4 months ago

The staff at Pelican Dental Care makes going to the dentist a surprisingly great experience. Nandie at the front desk is so sweet and welcoming, and the hygienists are awesome. Nelly made me feel comfortable and Jackie is hilarious. Everyone genuinely cares. I also love that they have an after-hours texting line for members, which is such a nice touch and shows how much they go above and beyond. Best dental team ever!

Felicia Faith · 1 out of 5 stars · 4 months ago

My daughters and I have been patients at Pelican Dental in Vero Beach for several years and have consistently received excellent care from Dr. Liliana Perez. She is kind, patient, professional, and truly wonderful with both adults and children. Our loyalty to this practice has always been because of her. Unfortunately, I had a very disappointing experience today when I called to make an appointment. The front desk staff member, Luis, was extremely rude and unprofessional. He repeatedly interrupted me during the conversation, spoke down to me as if I did not understand what was being discussed, and his tone was condescending throughout the call. To make matters worse, he abruptly hung up on me after the conversation ended. This behavior was completely uncalled for and does not reflect the level of care and professionalism we have come to expect from this office. I hope management addresses this, as front-desk interactions are a critical part of a patient’s experience. Dr. Liliana is exceptional, and it would be unfortunate for patient relationships to be negatively affected by poor customer service.

P B · 5 out of 5 stars · 5 months ago

Dr. Perez is very caring and always makes sure you feel no pain. Her assistant Jackie is great and the young lady at the front desk has wonderful customer care skills! Highly recommend this place for all your dental needs.

E. Geno Petricca · 5 out of 5 stars · 3 months ago

My Review! 5 star!! Dr. Perez and Staff are helping me greatly!! Best in Vero Beach!@ #1 I trust her advice and Direction for Bridges and More!!!

Irina Sitnikova · 1 out of 5 stars · 5 months ago

Very bad experience. I do not recommend this clinic to anyone. Problems started from the very first contact — already during the initial phone call, but I will get back to that later. The main issue, however, is the poor quality of dental work. I needed three fillings and a crown replacement. After the treatment, I experienced discomfort in all three teeth, and one of them hurt so badly that it was painful even when my upper and lower teeth touched. I went to another dentist for a second opinion to check that tooth. As a result: the tooth still had untreated decay + an incorrectly done filling, which was the tooth causing the severe pain. Everything was redone, and the pain disappeared the same day. I am still going to check my other 2 teeth. During the crown replacement, the temporary crown was placed by someone who was not the doctor (possibly a dental assistant, but I don't know for sure). In addition, the assistant behaved very unprofessionally. She heard me warn the doctor in advance that I could faint if my head was positioned lower than my legs. When the doctor left the room, the assistant made strange jokes, including saying that “sleeping in a bed is not for me.” After this experience — both the treatment and the communication — I decided to have the permanent crown done at a different clinic. I requested a refund at least for one tooth and a crown release, but still waiting for a response. It's been several business days at the time of posting this review. Regarding communication: the female receptionist is polite and professional; however, every time a male staff member answers the phone, problems arise. In the initial conversation, he stated that if I was late to my first appointment, I would not only be charged a $25 fee, but would never be allowed to schedule an appointment at this clinic again. In another call, when I requested my X-rays, he said the waiting time was 24 hours, even though previously I received X-rays immediately when requesting them in person. When I tried to clarify whether I could get them sooner by coming in person, he repeatedly stated that the call was being recorded, despite my answering him multiple times. Later, he accused me of being hostile, even though the only thing I did was repeat the same question about receiving X-ray in person and he never answered it. Overall, every interaction with this clinic comes with problems — not only in treatment, but also in communication. For these reasons, I cannot recommend this clinic.