Perio & Implant Center Silicon Valley

M B · 5 out of 5 stars · 3 weeks ago

Dr.Pechak is absolutely amazing dentist. I had a laser assisted dental procedure and was pleasantly surprised with smooth, fast and painless healing. In two weeks after the surgery I could enjoy majority of the food (no berries with seeds, of course.) Precision, attention and quality of Dr.Pechak work is above expectations.

Helen Yen · 5 out of 5 stars · 7 months ago

I recently had a dental bone graft done with Dr. Pechak and the entire experience was excellent. The doctor explained every step clearly, was patient with my questions. Dr Pechak was extremely skillful and gentle during the procedure, and the dental assistants were attentive to my comfort, the procedure was smooth and painless. Recovery has also been very good, and the follow-up care has been thorough and reassuring. Thank you to Dr. Pechak and the team for making the experience so easy.

Gina · 1 out of 5 stars · 2 months ago

Had to escalated to my insurance (MetLife) and send small court letters to get them to refund a consultation visit 100% covered by insurance. Insurance paid them 2 weeks after my visit. Not getting a refund until ~6 month later after a lot of time and legal escalation is unacceptable. Glad I trusted my instincts and went with a different dental office. Avoid at all cost. Don’t even go for a consultation like I did. I regret not taking the bad reviews seriously. Caution…

Heather Lo Duca · 1 out of 5 stars · 3 months ago

I'm not sure what happened to this place, because I've been going here for years, but the last time I showed up I was informed I had an outstanding balance due. When I asked what this was for I was told that the last cleaning was $100 more than I was charged at the time of service. I was also informed that I owed money for multiple dentist exams. When I told the receptionist I hadn't seen the dentist in years he seemed confused. The only comment made was that there were no notes in my chart from the dentist so maybe I was right. Then I asked if they could look up my insurance and they said only if I had my card on me. I have had dentists look this up online before so I was shocked at how cold and unhelpful they were. When I finally got back to the hygienist I asked if I could speak to a manager. Someone came halfway through my exam and said they didn't have time to meet with me, but would audit my account and get back to me. When I checked out the front desk had somehow managed to find my insurance without a card. There was no apology for misunderstanding. No explanation for the multiple exam fees I was going to be charged that never happened. Nothing was said about why the last cleaning wasn't collected in full at the time of service. 2 weeks past and I didn't hear back so I called and asked for a follow up. The same receptionist called me back and said I owed $200 for an exam fee back in 2024 with a dentist who ended up cleaning my teeth. I had no idea I was being charged for an exam at the time, nor was I told after the visit. I'm unsure why the lack of transparency around fees and why they are deciding to charge me now for something that happened over a year ago, but needless to say I won't be returning. Proceed with caution.

Alice Lin · 1 out of 5 stars · 8 months ago

I find it very surprising that a clinic as established as this one doesn't have a process in place for when the insurance claims are not processed properly. It really is not that hard. Making honest mistakes is one thing, but not admitting or owning up to it is truly despicable and in bad faith. Really makes me wonder how many other patients had to pay cash price for services that would've been covered if insurance claims were processed properly. I had to find this out myself about my claims. When I called the clinic I was told that the billing team would refile the claims. I followed up weekly for about a month with the office staff giving me obscure answers. I ended up calling the insurance myself to find out what the issue was. I also found out that the clinic did NOT resubmit any claims as they said they would during this entire month of my back and forth with them. I had to call the clinic back with the exact instructions and ensure they have the billing team cc me when it's done to eventually get the claims reprocessed correctly. Two months passed where I did call the office once to follow up on the reprocessed claims with no further updates from them. I eventually saw through my insurance portal that the office had overcharged me for the procedures and owed me money after insurance payout. Because of how unreliable my follow-up calls with them have been, I waited until my final in office appointment to ask about this. After my appointment was done, I was taken into an office space with Melissa. And this is where it gets crazy. Melissa printed out some paperwork to review the billing with me, and in the end said "yep you're all good to go!" I pointed at the final balance on one of the papers and asked whether the -$800 balance shown is money owed to me. Melissa immediately says no, they're waiting on some resubmitted claims since they always resubmit claims twice when they're rejected and pointed at a random obscure line item. Lady please. Look at the amount of work I went through to get them to resubmit my unprocessed claims. And now she's claiming that they reprocess denied claims twice? Don't make me laugh. This clinic simply does not have the capacity nor the good intention. Melissa was also unable to answer when the claims were even resubmitted and told me to wait an arbitrary 2 weeks for an answer. Mind you it had already been 2 months since anything was last processed through insurance, and 3 months since my last procedure with them. At one point Melissa even tried to take back some paperwork she gave me and said they were irrelevant. She also tried to gaslight me by telling me multiple times "I don't know why you're so mad! Your insurance did so well! You don't owe us anything!" When they literally owe me $800 after insurance payout. Hello?! She ended up taking me to her computer outside in the hallway by the waiting area to print out some more things to show me. The paper she printed also showed a -$800 balance and she legit said "oh I don't know why this is here" like it misprinted and she's confused. At this point we were in a mild shouting match and the whole office could hear. I kept calling her out on her BS and she would just continue to lie to my face. I honestly felt like I was gonna have a stroke if I kept talking to her so I left. I later did confirm with insurance that there were NO refiling of any claims as Melissa had claimed and was eventually able to get the $800 refunded back from the clinic. TLDR: AVOID THIS CLINIC. The office staff/billing department is incredibly incompetent and dishonest. Melissa is a gaslighting and deflecting pathological liar. You will likely be overcharged for the service so be vigilant. Log in to your insurance portal and make sure the claims are processed and the clinic pays you back for the amount they overcharge. Keep a log of all your calls/encounters with them and know the names of every person you speak with. Be prepared to advocate for yourself because this clinic will not.