Pinnacle Implants & Periodontics Reviews
4.9 out of 5 stars based on 413 reviews on Google.
McCloud · 1 out of 5 stars · 3 months ago
I started this process about a month ago and paid $223 for a consultation. After meeting with the surgeon, I was taken to the finance office to discuss my treatment options. Since I was considering spending approximately $25,000 on extractions and a full-arch implant, I asked Crystal if I could see a physical model of the zirconia option.
She told me they did not have a model available and that, in her nine years working there, no one had ever asked to see the difference between acrylic and zerconia. I found that difficult to believe. When making such a significant financial and medical decision, I think it is reasonable to want to see and understand exactly what you are purchasing.
I told Crystal i would suggest to the surgeon next time I see him that they should consider having models (maybe help out the next person that asks). Crystal said, "Instead of mentioning this to the doctor, let me see what I can do". Great!
Two weeks before my pre-op appointment, I called to confirm that a zirconia model would be available and asked whether I could speak with the surgeon again before moving forward because I had a couple more questions. I was assured that both would be possible and that the zirconia model would definitely be there.
When I arrived for my appointment, I was told the lab had conveniently called just the day before my appointment and said that a model would not be available for at least three weeks because they would have to make one. The last-minute change, right before I was expected to move forward with a $25,000 procedure, left me feeling uneasy. Felt like a bait-and-switch because these people know what it takes just to get us to this point of doing a major procedure like this. It felt like an intentional lie. You mean to tell me that the "lab" didn't tell you this a month ago when you called for the zerconia model?!
Trust is extremely important when choosing a team to extract several teeth and perform full-arch implant surgery.
I ultimately decided to cancel because I no longer felt comfortable moving forward. When I explained this to one of the assistants, her response felt completely indifferent. That interaction confirmed that I was making the right decision.
I then contacted another implant facility in Longview. They had multiple models available—including acrylic, zirconia, snap-on, and fixed options—and were able to clearly show and explain the differences. They can also move forward with my treatment as early as this week, whereas I waited weeks just for a pre-op appointment at Pinnacle.
I do want to acknowledge that I appreciated the surgeon’s bedside manner during my original consultation. Unfortunately, the lack of transparency, poor communication, last-minute change, and the staff’s response caused me to lose confidence in moving forward with such a major procedure.
michele gable · 5 out of 5 stars · 4 months ago
I have extreme dental anxiety, and honestly, sedation was just as scary to me as the procedure itself. After a year of trying to move forward and several failed attempts, I finally did it!
Let me just say that Dr. Kovacs and his staff made this the BEST dental experience I could have imagined. They were kind, patient, and made me feel comfortable every step of the way.
The sedation was absolutely worth it, and I would do it all over again without hesitation.
If you need dental work done, GO! You will be in the very best hands and receive exceptional care.
Vanessa Mae · 5 out of 5 stars · 4 months ago
They take extremely good care of you. I feel so much more confident with my smile. I felt little to no pain after my procedure. They were all so attentive and just all around professional and amazing. I am so excited to continue my dental journey with them. I'm excited about taking care of my teeth again. Thank you so much for taking such great care of me and my husband. Yall are truly amazing.
Mary Wolford · 5 out of 5 stars · 5 months ago
Everyone is always very nice and Dr. Kovaks is the best! I had 4 extractions done and I was amazed at how quick and easy it went. He talks you through the entire process so it isn't as nerve-wracking. Definitely recommend him!
Danny Bradley · 5 out of 5 stars · 5 months ago
Dr. Kovacs and staff are excellent. I'm on day 4 of recovery after a soft tissue graft. Obviously there's been some discomfort, but they've been attentive and professional every step of the way. Highly recommend.
Reviews provided by Google.
About Pinnacle Implants & Periodontics
Pinnacle Implants and Periodontics is a periodontal and dental implant practice at 444 Forest Square, Suite A in Longview, Texas, with a second office in Texarkana. The practice describes itself as limited to dental implants and periodontics, and its services center on tooth replacement and gum health. Implant options listed on the site include dental implants, implant supported dentures, All-on-4 full-arch treatment, and Teeth in a Day, along with supporting procedures such as bone grafting, sinus lifts, ridge preservation and augmentation, tooth extraction, and wisdom teeth removal. The practice also offers sedation dentistry for patients with dental anxiety.
Gum disease care is the other major focus of the practice. The site lists LANAP laser treatment alongside scaling and root planing, osseous surgery, gum grafting, guided tissue regeneration, periodontal maintenance, and oral cancer screening. Technology named on the site includes cone beam 3-D imaging, digital X-rays, piezosurgery, and plasma rich in growth factor. The practice says it aims to listen to patient concerns, explain all treatment options, and personalize care rather than treat patients as a number. The Longview office is open Monday through Friday from 7:00 to 5:00 and is closed on weekends.
Meet the Doctors
The practice is led by Dr. Alejandro Kovacs, DDS, MS, FACP, DICOI. According to the practice's website, Dr. Kovacs is one of only four dual board certified specialists in periodontics and prosthodontics in the United States, meaning he is trained in both the surgical placement and the restoration of dental implants. He is a Diplomate of the American Board of Periodontology, the American Board of Prosthodontics, and the International Congress of Oral Implantologists, and a Fellow of the American College of Prosthodontists. He completed residencies in prosthodontics and periodontics and a Master of Science degree at the University of Minnesota, where he was also appointed Adjunct Professor, and the site says he has been practicing dentistry for more than 15 years. The site notes his interest in treating patients with dental anxiety using sedation dentistry.
