Pleasanton Ridge Dental Group

Adam Reed · 5 out of 5 stars · a month ago

Dr. Khana is the best! She is friendly and professional and genuinely cares about her patients! She continues to go the extra mile for my dental care during every appointment and always offers great suggestions/feedback to keep my dental health on track! Alex my hygienist was awesome! Clearly communicated and was efficient, I felt safe and taken care of during the cleaning! Every other huge host I’ve worked with has been the same here! Kally at reception is also an amazing part of the team! She knows the answer to all administrative questions and has always worked with me on finances as needed! She is positive and always has a smile!! In case it’s not already clear, i give Pleasanton ride dental a 5 star not just because of the tech and the convenience but really the TEAM SERVICE, I’ve been coming to this office for years and I plan to keep coming! Thank you team!

Rishiv Chugh · 5 out of 5 stars · a month ago

Pleasanton Ridge Dental Group has been nothing but great experiences for me. The staff is very welcoming and professional allowing me to feel very confident in my dental needs. Dr. Khanna is especially exceptional. She always has a smile on her face and keeps patients engaged throughout any procedures. I've been going to Dr. Khanna for my routine teeth cleaning for a long time and I'd recommend her to anyone. Great office and anyone will feel welcome visiting.

Eunice M. · 5 out of 5 stars · a month ago

I am so thankful to find an office like Pleasanton Ridge Dental Group. I have had major dental work like crowns and a dental implant and through it all Dr. Angela Khanna was friendly, knowledgeable, caring and compassionate. During each expensive and intricate procedure, she always took the time to explain what had to be done. My husband, daughter and I all see her and she treats us like family. We are truly grateful to have Dr. Khanna as our family dentist!

Ms San Fran Bay · 1 out of 5 stars · 2 months ago

I am disappointed that I had to give one star in order to leave a review. My experience at this office was so poor that I genuinely wish I had never come here. I initially came in for a root canal with Dr. Karishma Shah, and from the moment I sat down, the experience felt unprofessional. Before even introducing herself, Dr. Shah immediately began commenting on the size and length of my teeth. The assistant joined in as well. What should have been a simple introduction turned into a discussion about my appearance and dental anatomy, which made me uncomfortable from the start. The procedure lasted approximately 2 to 2.5 hours. During that time, Dr. Shah repeatedly commented on how long my tooth and root canals were, sighed heavily, huffed and puffed, and appeared visibly frustrated throughout the procedure. As a patient lying in a vulnerable position with my mouth numb and open, it was upsetting to repeatedly hear complaints about something I cannot control. Dr. Shah also made negative comments about another dentist’s work after asking who had started the procedure and placed the temporary filling. She remarked, “No wonder, I can tell,” followed by comments about it looking like his work, while laughing with the assistant. Hearing providers criticize colleagues in front of a patient is highly unprofessional. The conversations throughout the procedure were equally concerning. Dr. Shah and the assistant discussed another patient who had missed an appointment, questioned whether that patient was really in pain if they failed to show up, and complained about how schedule changes affected Dr. Shah’s day. None of this had anything to do with my care and should not have been discussed in front of a patient. Because of concerns about the length of my canals, approximately nine additional X-rays were taken throughout the procedure. Dr. Shah repeatedly left the room between these X-rays, which significantly extended the appointment and raised concerns for me about maintaining a sterile environment during treatment. The worst part occurred when Dr. Shah dropped a heavy dental instrument onto my head while I was in the chair. I suffer from migraines, and the impact immediately triggered one. Despite this happening, there was still approximately 25 minutes of work left to complete. I came into the office for a root canal and left with a migraine that lasted four straight days. Unfortunately, my experience did not improve when it came time for the crown placement with Dr. Chan and Briana. The crown felt too small from the beginning. Briana did not introduce herself until I specifically asked for her name. During the fitting process, there were difficulties placing the crown correctly. At one point, the crown became stuck and could not be removed immediately, requiring several minutes of adjustments before Dr. Chan and Briana were able to remove and reposition it. Even after the crown was placed, it did not feel right. The crown protruded enough to rub against the inside of my cheek and caused ongoing discomfort. As a result, I had to return for a third visit to have the issue addressed. Given the amount I was charged for treatment, I expected a properly fitted crown and a smoother experience overall. Instead, I was left dealing with discomfort, additional appointments, and frustration that could have been avoided had the crown fit correctly from the start. EDIT: I just checked my insurance statement I am livid! I spotted 3 Extra charges !!! and the amount to be charged the CORRECT amount to be charged has ballooned!! I will be making a claim against this! DO NOT COME HERE!!! ABORT MISSION!

Karine Mehr · 1 out of 5 stars · 4 months ago

I had a very disappointing experience at Pleasanton Ridge Dental and would not return or recommend this office. I originally went in because of pain and sensitivity to hot and cold. I was told I urgently needed a crown and was scheduled for treatment. I was informed the procedure would take about 45 minutes, but I ended up in the chair for nearly 2 hours with approximately 8–10 different people working on me. Nobody introduced themselves or explained what they were doing. Staff members were speaking among themselves in another language while I was sitting there anxious and confused, unable to ask questions because instruments were constantly in my mouth. Only afterward was I informed that this is a teaching office. That information absolutely should have been disclosed beforehand so patients can make an informed decision. I would never have consented had I known students would be performing parts of the procedure. The temporary crown process seemed disorganized, with multiple students attempting to get it to stay in place. Less than 8 months later, the crown completely fell out while sleeping. When I contacted the office, they wanted to charge me again to redo the entire procedure instead of standing behind their work. I later sought care elsewhere and was referred to an endodontist who confirmed I actually needed a root canal. My daughter also had dental work done here after breaking part of her front tooth, and unfortunately she has continued to experience pain and anxiety about dental treatment since her visit. Overall, this office lacked communication, professionalism, transparency, and accountability. Patients deserve to know who is treating them, what procedures are being performed, and whether students are involved in their care.