Pottsville Dental Center

Ashlee Napoli · 3 out of 5 stars · 2 years ago

Dentist is amazing, the front desk lady wasn't mean or rude like everyone said she was actually very nice. Reason for 3 star review is because I seen them at 3pm yesterday needed a script sent in because of a tooth infection (I'm in so much pain) well they didn't send it in until 12:30 the next day ! CVS was actually calling me telling me they didn't send it in. They felt so bad for me and I can't take pain pills. I can't hear out if my ear have a fever and my whole face is swollen. I just don't get the system. And why I had to suffer. It's still not ready

Skook Libertarian · 1 out of 5 stars · 2 years ago

The office staff is incompetent. When I called for an appointment, no return call for almost a month. Then, all of a sudden, they called and wanted me to come in the next day. Had a cleaning done. Lasted all of 10 minutes and done. It was more of a water pick procedure than an actually cleaning. I won't be back.

Miah Turner · 1 out of 5 stars · 7 years ago

We had a terrible experience. I went there a few months ago and waited with my sister for probably a little less then 2 hours. Today I went there and our appointment was for 10:00. We got there at 9:40. I had to go out and put more money in the meter. The receptionists were also quite rude and unprofessional. The one woman came in a little after we got there saying how “she had a terrible day” and “no one better mess with her.” Then one of the other clients told the receptionist that my sister and I had been waiting for an hour and she said “they are here for a cleaning, that’s totally different” in such a sassy tone. Then after was talking badly about the girl and said “I’m not dealing with attitudes today” she cursed several times and even dropped the f bomb.... loudly. She was throwing around papers and slamming her hands down on the keyboard typing. It was absolutely ridiculous. Finally at like 11:10 my sister went up the the desk and said “excuse me” the one lady said “yeah?” My sister said “we were just wondering how long this is going to take because we have finals we need to get to” the lady said “when are your finals” my sister said “12” lady said “then you’re not going to make it. Do you need to reschedule?” My sister said “let me call my mom” the whole time the lady didn’t look up from her computer and had such a rude tone. We called our mom and she said to just leave. We went back in and said “our mom will call you, thank you.” They didn’t even respond to us. My mom called and said that our insurance is switching so we won’t be rescheduling and that she is sorry. The lady said they would send us a discharge letter and to not ever come back. The woman we had the biggest issue with( the one who told us not to come back and was cursing) was a black haired woman who came in with an attitude and tried to blame it on clients. The wait time is ridiculous and the staff just isn’t professional enough to make it worth it. I’m very thankful I will never have to go back there again. P.S even giving one star is gracious

Amy West · 2 out of 5 stars · 7 years ago

I have shown up twice so far where I had to wait at least two hours before being taken back. Both times, patients who came in after me were taken back before me. The unnecessary waits have caused me to miss classes I could have attended on campus. It would be a better experience if the staff would warn everyone of how long a wait is and not just certain people. Overall, I believe the office needs to get their stuff together and make it a better place.

Aimee Freudeman · 1 out of 5 stars · 6 years ago

Used this dentist for several years and finally over the treatment. When the place is functioning the way it should, treatment of adult dental patients is on par, not the best, but adequate. However, if you have a child that needs fillings or dental work, be aware that any nervousness or hesitation is pretty much going to be a problem. My kids are on the Autism Spectrum - one asked to be informed of what the dentist was doing as they were working i.e. 'Now I'm going to start cleaning your teeth with this tool' or 'Now I'll be giving you a small shot to numb the area's - the dentist refused, and asked us to leave to accommodate other patients when my child asked for time to calm down before trying again. My other child has trouble with the brightness of the overhead light - the dentist did not offer sunglasses or any other eye covering and suggested using COUGH MEDICINE to 'relax' my daughter! Believe it or not, we scheduled with them again - only to be told upon showing up 15 minutes early to an empty waiting room that there would be at least a 1 hour wait for one child, and a 2 hour wait for the other to be seen. Apparently, they routinely overbook themselves to make up for people who cancel or don't arrive for appointments. New patients are given priority over returning patients as well. There is NO office manager and honestly no real professionalism. When I inquired about rescheduling, the best they could offer was another 2 months away, with no guarantee we wouldn't deal with the same issue again. Absolutely unacceptable.