I called to make an appointment because I’m an existing patient. A rude receptionist named Vanessa said that because I hadn’t had an appointment in five years they now consider me a NEW patient…and the doctor isn’t taking any NEW patients. Apparently, as a human being, you need dental care every single year ten times a year. To say I was stunned is an absolute understatement. I have literally never been treated like that in any medical professional’s office, so something very odd is going on there. I have zero problem taking my money and business elsewhere cannot in good conscience recommend this practice to anyone.
Matt P · 1 out of 5 stars · 5 years ago
Rebecca Wagner is the worst Dentist I have been to! She and her team completely dropped the ball and never sent the referral to the surgeon so I could have my wisdom tooth pulled...then when the referral was sent, they didn’t include the xrays so we had to have the Surgeons office get on the phone with Professional Dental to get all the needed information. She never once introduced herself, and being a new patient that day I’m not sure why? Then I got the surgeon and he wouldn’t pull the wisdom tooth because it wasn’t a wisdom tooth issue it was a back molar that was bad. She literally did nothing but whack my insurance, I should of known by them being the only place within 50 miles to have any openings that there was probably a reason...go elsewhere!
Sandra Tymich · 5 out of 5 stars · 4 years ago
Professional , excellent hygentis, Dr. Mathesen is gentle, does great work. Receptionist are sweet and friendly. Always call the day before so you don't forget the appointment.
Robert Hunley · 1 out of 5 stars · 4 years ago
Never seem to take new patients. Person picking up phone can’t ever tell you when they might take new patients
Heather Thompson · 5 out of 5 stars · 2 years ago
They are all very kind and they do good work.
Reviews provided by Google.
About Professional Dental Associates PC
Professional Dental Associates PC is a dental practice located at 415 South State Street in Big Rapids, Michigan. The office serves patients from Big Rapids and the surrounding Mecosta County area, and can be reached at (231) 796-3571.
The practice offers implant restoration as part of its cosmetic dental services, alongside general dentistry such as checkups, cleanings, fillings, and bridges, partials, and dentures. Patients considering dental implants are encouraged to contact the office directly to ask about consultations, treatment options, and scheduling.
About the Care Team
The care team at Professional Dental Associates PC in Big Rapids draws on more than 40 years of experience and focuses on comprehensive, high quality, and affordable dental care. The practice describes its approach as friendly, personalized, and gentle. Services include general dentistry such as checkups, cleanings, digital X-rays, fillings, sealants, and bridges, partials, and dentures, along with cosmetic options including implant restoration, bonding, tooth restoration, and teeth whitening. Patients can call the Big Rapids office directly to learn which clinician they will see and to discuss implant restoration options.
