Real Life Dental - Blacksburg

Christina Gulley · 5 out of 5 stars · a month ago

Six months ago, I cracked my two front teeth right in the center. Some would say it was barely noticeable, but it was noticeable to me and it made me very self-conscious so After visiting two other dentist, a friend recommended real life dental, they called me today after a cancellation and to say that I am deeply satisfied is an understatement. They truly gave me my smile back and when Dr Marquez gave me the mirror after the treatment I began to cry. I was so happy. I’m still happy thank you real life dental

Freda Hoveyda Marashi · 1 out of 5 stars · 2 months ago

Very disappointing billing and communication. I was told several times that my estimated cost would be $23 after the office reviewed my insurance information. Both the office and I knew the provider was out of network. I confirmed the amount again in person, and after the appointment they charged me that same $23. Later, I received an additional $107 bill. When I followed up, they simply said it was only an estimate—but how can an estimate be this far off? The dentist and assistant were good, but the billing and lack of clear communication were extremely disappointing. Had I known the real cost, I would have canceled.

Jenna B · 1 out of 5 stars · 5 months ago

I was a client of Real Life Dental since 2017 and I am disappointed at the gradual decline since then. Their customer service used to be top notch and now it's driven me to find another dentist. The only reason I have continued to go for the last few years is Baileigh. She is an great dental hygienist and is someone who listens and genuinely cares about her patients. About a year and a half ago our family lost our dental insurance. We wanted to continue to go RLD because of Baileigh and decided to only get cleanings to help offset the cost. During my recent appointment (which they cancelled twice at the last minute due to staffing issues) they told me that I couldn't get a cleaning without an exam. This wasn't discussed with me prior to the appointment and since the appointment time wasn't great due to having to reschedule, I just wanted to get my cleaning done and head to work. The office manager proceeded to argue with me that it is necessary to have an exam every 12 months. I am curious why this was never mentioned at my previous last two visits where I only got a cleaning. She was rude and had no cares in the world in working with me to find a happy medium. The conversation started in the lobby, in which another patient mentioned how ridiculous the conversation was getting. I was then asked to go into the office manager's office and the conversation was edgy and rude. I didn't want to continue to be treated like that, so after 10 years as a patient I asked to cancel all of my families future appointments and walked out with out a cleaning and adding find a new dentist to my "to do list." It is sad to see how much this office has changed in the last 10 years. Do better Real Life Dental.

Cris C · 5 out of 5 stars · 3 months ago

Real Life Dental has the best staff and will truly work to ease any anxiety and fears you may have. I’ve been going to them for years now and I’m still very pleased. Switching to them was a good decision.

Kitty Beehner · 5 out of 5 stars · 4 months ago

Had a great experience as a first time patient, along with my 88 year old mother. They were professional and kind. My hygienist, Baileigh, was superb. Mom and I both thought highly of Dr. Marquez. Would recommend them to all ages!