Sacramento Oral Surgery Roseville

Stacy McCahon · 5 out of 5 stars · 3 months ago

My experience at Sacrament Oral Surgery was exceptional from start to finish. The front-office team was organized, welcoming, and efficient, making check‑in and scheduling easy. Every step of the process felt clear and well‑coordinated. Dr. Kuo deserves special recognition. She combines technical skill with genuine care, walking through each step of the procedure in a calm, reassuring way that immediately builds trust. She explained what to expect and made the actual treatment feel easier than anticipated. Post‑procedure instructions were simple, detailed, and easy to follow, and the follow‑up communication from the office showed that they truly care about their patients’ recovery. If you’re looking for an oral surgeon who is professional, skilled, and compassionate, I highly recommend Sacrament Oral Surgery—and especially Dr. Kuo. The entire experience was smooth, stress‑free, and handled with exceptional care.

brandon davis · 1 out of 5 stars · 4 months ago

I had one of the most stressful and upsetting medical experiences of my life at this dental office, and I feel obligated to warn others. From the beginning, I was quoted one price for my exam and procedure, only to later be charged more due to an “error” on their part. That error somehow became my responsibility to pay. I was already in severe pain and felt completely trapped—waiting another week to find a different provider was not realistic. I made it clear that I did not want to be put under sedation. During the exam, the doctor probed a severely painful tooth with no Novocaine and pushed all the way into the root pocket. The pain was extreme and unnecessary. Because I reacted to that pain, I was then told the procedure would not be done unless I agreed to sedation. This was frustrating, especially since I’ve had far worse and more abscessed teeth treated in the past without sedation. After a full week of agony, I felt I had no real choice and agreed to sedation simply to get the tooth removed. What happened next was terrifying. After I was sedated, I was later told directly by the dentist herself that I had “overdosed on fentanyl.” I was told Narcan had to be administered because I stopped breathing, and an ambulance was called to ensure I was okay. I had previously disclosed that I have sleep apnea, which increases the risks associated with sedation and should have been handled with extreme caution. Even after the procedure was completed, I was required to remain in the office for what felt like at least half an hour because they were unable to get my blood oxygen levels back to a safe or reasonable range, and my oxygen saturation was floating dangerously low. Despite this serious medical incident, I was then charged to be sedated a second time in order to complete the procedure. When I later attempted to discuss the overcharge and the overall situation with the office, one of my calls was abruptly ended. When I called back and spoke with Nora in billing, I was met with defensiveness, blame, and a complete lack of empathy. I tried to calmly explain my frustration with being overcharged for an incident caused by their own error, but the conversation was repeatedly turned around on me. I was told it was my fault and even told that I had not overdosed—despite that being a direct statement made to me earlier that day by the dentist herself. There was no attempt to work with me on the bill or acknowledge the seriousness of what I had gone through. Because of this office: I was overcharged I was subjected to unnecessary pain I was sedated against my initial wishes I stopped breathing and required Narcan I was charged again And I was treated dismissively afterward At no point did anyone attempt to acknowledge the seriousness of what happened or work with me on the billing. This experience reflects poor medical judgment, unsafe sedation practices, unethical billing behavior, and a complete lack of empathy. I strongly urge anyone—especially those with sleep apnea or concerns about sedation—to seek care elsewhere. No patient should stop breathing, be revived with Narcan, blamed for it, and then billed extra.

Maiya Hermon · 1 out of 5 stars · 4 months ago

The nurses were nice enough. The Caucasian male boomer doctor wasn’t warm or friendly in any way. I got 1 tooth extracted and during my surgery I received only 1 shot of numbing medicine and the doctor barely waited 30 seconds for it to work. I felt everything. Wouldn’t recommend coming here

WR_GTA_ DAY · 5 out of 5 stars · 7 months ago

Dr. Kuo and staff were very thorough and respectful. Extremely nice and caring. They explained treatment and everything needing to be done in a way that was easy to understand. I had no follow up questions.

Sochi Lopez · 5 out of 5 stars · a year ago

Dr. Kuo & her team are so kind & amazing! I was nervous to have my wisdom teeth removed under sedation but they did a great job. It was a very comfortable experience & I would recommend for anyone with dental anxiety to come to this office for their treatment. Thank you Dr. Kuo & thank you to your staff!