San Gabriel Oral & Maxillofacial Associates

Owen West · 1 out of 5 stars · 4 months ago

The dentist herself was great — that is not the issue. This review is a warning to anyone considering this office: document everything and track your time. Nearly two years after a tooth extraction, I received a text message that looked like a scam. I almost deleted it. After doing a reverse number search, I confirmed it came from San Gabriel Oral Surgery. When I called the office, I was told I had an unpaid balance of $957.00 for three 15-minute sedation charges at mixed rates — supposedly not covered by my insurance. The extraction itself had already been paid for. I was told, “Insurance companies don’t like to pay for single-tooth extractions.” I immediately called BS and asked for an itemized statement. At first I got an “ummm.” After asking again, I was told they would email it to me. I also asked why I was being contacted almost two years later. I was told their previous billing/accounting company “dropped the ball” and they’re now using a new one. When I received the statement, it only showed the tooth extraction — no sedation charges. I then contacted my insurance company and spoke with two different representatives, including someone in the dental department. Both confirmed the issue: the office failed to submit the required doctor’s notes explaining why sedation was necessary. They told me the office could resubmit the claim. I emailed the office explaining this. After multiple back-and-forth messages, instead of rebilling insurance, they offered to discount my bill by 10%. I repeatedly asked whether they had contacted my insurance company to rebill the claim. They avoided the question. At that point, I told them I would not pay anything until I received a written denial from my insurance company, because I no longer trust the office’s billing practices. I also informed them that Texas state law requires medical providers to bill within specific time limits, and attempting to collect nearly two years later is unacceptable. I even offered to split the cost, despite this being entirely their billing failure. That offer was ignored. Instead of holding their billing company accountable, they chose to pressure the patient. Bottom line: Keep detailed records. Time how long you’re sedated. Get everything in writing. Because one or two years later, you may receive a surprise bill with the explanation: “We dropped the ball — now you owe us.” This feels deceptive, and patients deserve better.

Justin Warwick · 5 out of 5 stars · 5 months ago

Super nice staff the environment was great they make you feel comfortable and helped me fix the last dentist’s mistake. Dentist and oral surgeons are someone you need to be able to trust to do what they need to do and everyone here was great and I think they did a great job! Thank you for helping me get the root of my tooth out of my sinuses! I appreciate y’all!

Avonte Smith · 5 out of 5 stars · 6 months ago

Dr. Briggs is an amazing oral surgeon. I had to get all 4 wisdom teeth and en extra tooth removed and even though she said it was one her toughest surgery’s because of my roots everything still got done the way it was supposed to

Amy Davis · 5 out of 5 stars · 10 months ago

The staff are friendly and helpful. They listened to my needs and took great care of me on the day of my surgery. The reason they are my new favorite people, though, is that Dr. Nakashima saw me with 1/2 hour's notice and treated the pain I was experiencing. Now, one day later, I feel great!

Maggie Vega · 5 out of 5 stars · 3 months ago

Very friendly and knowledgeable ladies. Eased my anxiety of going under for wisdom teeth removal. They took great care of me afterwards. Recommended this place 100%