Sharp Smile Center

Liz Miller · 5 out of 5 stars · 2 months ago

I’ve had both Dr. Fenton and Dr. Coulibaly work on my teeth, and I highly recommend them both. I have severe dental anxiety—to the point where I’ve hyperventilated and cried before appointments—but they have completely changed my experience. This is the first office I’ve ever been to where I don’t cry on the way there or while sitting in the chair. I can honestly say I feel relaxed and confident knowing I’m in great hands. I’m so grateful to have found such a compassionate, understanding team

Monique McDade · 1 out of 5 stars · 6 months ago

This dentist overcharges and lies to you about your insurance being "in network." I started going to Sharpe three years ago. After my first visit Sharpe still "accepted" my insurance as long as I managed it. I had to pay out of pocket for everything and request a refund from my insurance provider. The reason I got for this change was "this insurance provider is too slow to repay us." So they put that on me, they patient, to deal with. When open enrollment came back around, I ended my insurance with my employer and went on my husband's for exactly this reason. I no longer wanted to wait for reimbursement and go through that annoying process. I returned to Sharpe when they moved locations and I was assured that my new insurance was "in network." And yet, nine months after my preventative care exam I would receive a bill charging my 80 dollars for my preventative care exam they told me was completely covered. When I called to ask what was going on, they never told me I was out of network and that's why I was paying for preventative care. In fact, they never gave me a straight answer at all. Instead, they said "our systems are slow to process bills and this is just what you owe." I ended up having to request my billing from them (which they delivered to me with highlighter and pen scribbles that made no sense) and send them to a "bill advocate" for audit. The audit came back that they were continuing to charge me because my insurance was out of network, which is the only way I found out. Legally, the dentist office doesn't have to tell me if I am in or out of network but, when I point blank ask them if I am in network or if they "accept my insurance" and they lie or manipulate the question to get my business, this is, in my mind, negligence, especially after I switched insurance providers because of their very particular insurance issues.

Patricia Kiester · 5 out of 5 stars · a month ago

This place is Amazing everyone there is so sweet and I had my first cleaning today with Frankie she is Amazing and gentle and so kind, she used the air polishing tool on me it was great and for the first time in many years my teeth felt really clean :) ♡ I would so recommend Sharp Smiles they really do care about you and your teeth such a wonderful place I'm so glad I switched to them. Thank you all there ya'll are great :)

Greg G · 5 out of 5 stars · a month ago

Absolutely top shelf dental practice! First rate Docs and Hygienists, and support staff. State-of-the-Art technology. Just transferred from what I thought was a good practice. This experience blew me away!

G P · 5 out of 5 stars · 2 months ago

I was completely satisfied with the dental hygienist and the treatment that I received for my first dental check up at the Sharp Smile Center in Portage Michigan. Everyone there from the receptionist, the hygienist and the assistant as well as the dentist herself were absolutely wonderful. I have never experienced a more pleasant group of professionals