Smile Design Gainesville

Karen Fairbanks · 5 out of 5 stars · 3 months ago

I always enjoy visiting my dental office. Everyone is friendly and professional. I never have to wait long, always know upfront what the billing will be and what procedure I will be having done before they start, and what procedure I will need on my next visit. An appointment is scheduled right then, never have to call to make an appointment. I receive text messages reminding of upcoming appointments well in advance. They have everything very organized! I love “Smile Design Gainesville”

FUTURE AI 4ALL · 1 out of 5 stars · 3 months ago

Two days ago, I went in for an infected molar extraction (Tooth #18). They handed me a treatment plan for $590 out-of-pocket from me today and billing nearly $2,200 to my insurance, which included a massive upsell for "bone grafting". I asked for the exact billing codes, called my insurance (Solstice), and found out the bone graft is NOT covered. I explicitly asked the dental office to send a pre-authorization to verify this before I agreed to surgery. They agreed to send. Fast forward to this morning. I called ahead to confirm they were willing to do JUST the extraction. The person on the phone looked at my file and guaranteed today's appointment would be just for an extraction and Confirmed this was the actual office (I later found out this was an off-site corporate call center that just says whatever it takes to get you in the door). But once I was at my appointment, the dentist didn't even come into the room. A dental tech came in to deliver an ultimatum: the doctor refuses to pull the tooth without the bone graft. They tried to tell me the graft was mandatory so my other teeth wouldn't "shift" and to prepare for future implants. Both are complete lies: Their own X-rays from my first visit show I have NO TEETH on the left or right of this molar to shift! I clearly told them I am NEVER getting dental implants. Here is the ultimate financial scam: I found out they never actually sent that pre-authorization 2 days ago like they agreed to do Because I already checked the codes and knew the graft wasn't covered, if I had signed their financial agreement today for my $590 portion, the insurance would have denied the rest. Their fine print would have legally stuck me with a surprise bill for the remaining $2,200+! Funny enough, they miraculously did have time to instantly bill my insurance for the exam and X-rays from my first visit to get their fast cash. I walked out and immediately filed a formal grievance with my insurance for a breach of contract. Please don't let this place take advantage of you They smile in your face while they're screwing you over

Victoria Watts · 5 out of 5 stars · 4 months ago

I’ve been going to Smile Design Dentistry for years and lately it’s improved a lot. The reception staff is much improved. I really look forward to getting my teeth cleaned now by dental hygienist Deronda, who is caring and sensitive. Deronda always does EXCEPTIONAL work.

Vivi Lowery · 5 out of 5 stars · 5 months ago

The staff at Smile Design have given me the best dental service I’ve had in years. Each person (dental assistant, office manger, hygienist, etc.) were thoughtful about communicating with me through out the entire process for both of my visits. I was impressed by how patient they were when explaining what they were looking for in my x-rays, while still maintaining an uplifting energy. The hygienist who did my cleaning was very kind and kept good conversation during my time there. I would 100% recommend Smile Design to anyone who is looking for a great dentist in town.

Annette Gilley · 5 out of 5 stars · 3 months ago

Great staff. They are excellent at communicating and very professional. I needed some extensive work done that took several hours and the experience was much less miserable that I had expected. :) Dr Sayman, TJ and all others working that day were very kind and accommodating. ❤️