Smilekrafters

Jordan Chandler · 1 out of 5 stars · 6 months ago

Terrible experience. Avoid going if possible. We've called them over 50 times in recent weeks seeking a solution. My husband has visited 8 times, yet the issue remains unresolved. Appointments are canceled last minute, even when he's en route. On Friday, he was assured a prescription would be provided, but he had to call repeatedly until they finally sent the script. The manager never returns calls. They charged him nearly $1,000, and now we can't get clear answers. Is it normal that a dental hygenist does the fillings? He has been in agonizing pain ever since. He goes to the doctor and she calls out. There is 1 general dentist for the entire place. If she calls out there is NOBODY else for him to go to there. I've never encountered such unprofessionalism. It's alarming that this place is still open. I strongly recommend others find alternative options to prevent from suffering the same. Please, avoid this place if you can. It is 3:21 on 11/25, we were told we would get a call back by 4:00 pm with updates after the manager said she would call us back this morning with updates from the higher ups. Let's see if that happens. This place is a scam. Avoid, avoid, avoid. Call center staff is as helpful as they can be though however they can never get through to the actual office. Update- 5:35 pm and still no call from the manager. Absolutely the worst service and dental practice.

Captain Liverwurst · 5 out of 5 stars · 3 months ago

This is a wonderful facility. I travel from the Pocono’s to come here. They accept my insurance and they have a beautiful office. The staff are so friendly. I found a dentist I like. This is rare for me to say I might add. No judgement, no nonsense, friendly service from reception to scheduling to the dental care team. Most of those who leave reviews seem to always only leave negative reviews and often good reviews aren’t given. I am very happy with the practice here.

Mandy Veloz · 5 out of 5 stars · 8 months ago

I am so grateful that they were able to take my foster son in for an emergency appointment. The atmosphere was calm and friendly. The receptionists were helpful and nice. There was a kid’s movie playing in the waiting room. The dental hygienist and dentist were very kind to my son. It was his most successful visit to any medical appointment by far. I couldn’t recommend this place more. I wish all foster parents knew about this place. I drove from an hour away, and it was so worth it.

heather siegmund · 5 out of 5 stars · 7 months ago

Such a great experience. From check in the staff being nice & friendly , the office is beautiful and clean. The xray tech was sweet and explained everything. The hygienist Shayla was the best I’ve ever had ( explained everything and was so friendly) and the Dr was great too. First time here , Definitely would we recommend!

Becky Jimenez · 4 out of 5 stars · a month ago

Decently quick service. One con is that I asked for a cleaning when I made the appointment and was told to ask when I arrived. Upon completion of appointment I asked about cleaning and was told that the hygienist wouldn’t be available but that I could wait about 15 mins to see if someone doesn’t show up. Hopefully they have a spot for me today.