Smiles at Carolina Forest

Gzm A.Y. · 3 out of 5 stars · 2 months ago

Check-in was super easy. The assistant, Christine (I think that was her name) was amazing, very friendly and made me feel comfortable. But my experience with Dr. Patel was not good. He walked in, didn't even stop to greet me or look at me just said his name and walked straight to the back of the room. Because my situation only required medication for now, he didn't perform any dental procedure. He is a young doctor and it felt like he was trying too hard to prove himself or look confident. Compared to other dentists I’ve been to, he definitely lacked basic bedside manner and warmth. Maybe he is very good at his job, I don’t know but many people struggle with dental anxiety so a doctor should at least show basic warmth, empathy, and respect. Great support staff but the doctor really needs to work on how he treats his patients.

Jeff DeSimone · 5 out of 5 stars · 4 months ago

I went to Smiles for my Full checkup and cleaning. Kristin was my RDH and she was fantastic! Kristin was not only cheerful and friendly but she was professional and caring asking me during the procedures if I was doing ok and she put me at complete ease. Dr.Patel came into the room and was just as nice and thorough with his exam. Overall this is my second visit to the Smiles practice and have met some very nice staff and a professional team of people that do care about you, from the front desk to Drs.and everyone in between. I highly recommend this practice! And I am very satisfied with the attention and care I do receive there

Weston · 1 out of 5 stars · 5 months ago

This is the second or third appointment I’ve had. I normally have a different tech, so NORMALLY they’re 5 star quality. Yesterday I was told my normal tech was on maternity leave. I’m not sure how long this replacement is there but dear God she was horrible. I take very good care of my teeth; never bleed, never had cavities, never had sensitivity. This lady was rough. Started with the hook being dragged across my gums to my teeth repeatedly. Then came the taste of blood and her acting like it was my fault. After being treated like a fish for 15mins she leaves the room for a while because her hay-fever started acting up. She comes back to polish my teeth and doesn’t know hour to use the buffer. She had to have held the thing sideways or something because the metal part behind the brush head proceeded to spin against my gums. I jump and she goes “Oops…”. Oops? What the heck do you mean “oops”?! On top of all this, she had no personality, made no attempt to be friendly, and overall just seemed like she didn’t wanna be there. Honestly, they’re usually 5 star worthy, I promise, but this tech isn’t worth 1. Dunno how she made it out of dental school.

Scott Ohara · 4 out of 5 stars · 4 months ago

Been coming to smiles last 8 years or so. Always had competent services done and enjoyed the staff. I was told yesterday when I was in that everyone has to have annual dental X-rays in order to be a patient, get your teeth cleaned or use any other services. I’m not doing annual X-rays I don’t want the needless radiation or to pay for something where there is no legitimate case studies or guidance to support it. I have to find a new dentist although I would have stayed without the policy change. Ask for yourself about it. Money hungry much?

Mary Ann Baillargeon · 4 out of 5 stars · 7 months ago

Dr Thompson was wonderful . She listened to me and my concerns. She help me to understand exactly what needed to be done and how she would do it! The office staff were just exceptional! Friendly and helpful. My visit was better than I expected! However the prices are very high! I will not be able to afford to finish my plan !