South Hill Periodontics

Steffanee McVay · 5 out of 5 stars · 2 months ago

I have major anxiety with any type of dental work. They made me feel very comfortable. Dr. Giordano is very nice and calm. Called the next day to see how I was feeling. Would highly recommend.

William Li · 5 out of 5 stars · 3 weeks ago

Supergood periodontics care, very friendly & Kind staff, timely & proactive appointment reminders. Dr. Giardino & his team members are very knowledgeable & capable of handling periodontal problems. I absolutely enjoy their care.

Tanja Skierka · 5 out of 5 stars · 3 months ago

Kind and understanding of my past anxiety with dental procedures, this team was supportive. Did not feel pressured to upsold for additional procedures, great progress with my dental health after a deep clean. I’m able to return to my routine dentist rotating cleanings between SHPerio and my awesome dentist Dr George Bourekis. Trust this office.

Jackie King · 4 out of 5 stars · 6 months ago

I choose South Hill because my insurance suggested them. I felt very comfortable from the moment I walked into the beautiful office. The gal at the front desk was so sweet and welcoming. The experience during my full exam was followed up with what I felt was honest and informative. They answered all my questions and I left feeling really good about my treatment going forward. Thank you

Alex “d” m · 1 out of 5 stars · 5 months ago

My experience with the office staff at South Hill Periodontics was, frankly, one of the most frustrating and unprofessional administrative encounters I have had with a healthcare provider. The issue itself was simple: a basic question about a billing code that was submitted to my insurance. At no point before the appointment was it clearly disclosed that the visit would be billed as a full examination, which ultimately left me responsible for a balance that could have easily been clarified beforehand. Any competent dental office should be able to explain what services are being billed, what insurance is expected to cover, and what the patient may be responsible for. This is not an advanced administrative task — it is basic patient communication. What made the situation significantly worse was the near-total lack of responsiveness from the office staff. For nearly three weeks, I attempted to reach someone who could explain the charge. Multiple calls during normal business hours went unanswered, and messages were left without any return call. For a medical office, this level of inaccessibility is unacceptable. Eventually, I was able to speak with the office manager. During that conversation, we discussed contacting my insurance company to clarify the billing code. After hanging up, I called my insurer and received a clear answer about the code in about 20 minutes. When I called the office back to relay the information, I was told the manager had suddenly gone on vacation — in the middle of a weekday — and once again no one followed up. At that point, the pattern was obvious: poor communication, poor accountability, and an administrative staff that appears either unwilling or unable to handle basic patient inquiries. Ironically, the most concerning takeaway is not the billing issue itself, but what it suggests about how the office is run. Administrative competence is a reflection of leadership. If the doctor allows this level of disorganization and inaccessibility in the front office, it raises serious concerns about the overall standards of the practice. In the end, I am actually relieved that I did not proceed with treatment there. If something as simple as a billing question requires weeks of effort and still yields no meaningful response, I would hate to see how more serious matters are handled. Patients deserve transparency, responsiveness, and professionalism — none of which were demonstrated here.