Southend Premier Dentistry

Rebecca L · 1 out of 5 stars · a month ago

I recently moved from out of state and was late on a cleaning. I found this office as a recommendation from a co-worker, so decided to go despite seeing bad reviews. Unfortunately, the one scathing reviews are warranted. On my first visit, I received xrays but a minimal exam and then was told I have three cavities, an active gum infection and needed a deep cleaning. The dentist was nice but spent very little time explaining his recommendations. Thankfully I was able to secure an appointment at my old dentist's office and received a second opinion as I have been very meticulous about my teeth and actually had no pain at all (even though small cavities probably don't cause pain) and the dentist did not do an exam. My old office actually did a full and thorough exam on my teeth and said I don't have any cavities, don't have gum inflammation and don't need a deep cleaning. They reviewed the treatment plan from South End "premier" dentistry and said that one tooth that I was told had a cavity was a stain and the others were grooves. They confirmed that I did not have any cavities. I try to take good and bad reviews with a grain of salt, but this office deserves the negative reviews it has received. I do NOT recommend this office, please save yourself the time and money and go elsewhere. They do validate parking. It also smells funky inside, like spoiled food.

Chris Stocker · 1 out of 5 stars · a month ago

I wanted to find a dentist closer to the house, so I decided to give this office a try and see if it could become my new dental home. As a new patient, I came in expecting a routine cleaning. I had X-rays taken, gum measurements completed, and met with the dentist. To be clear, the dentist was extremely nice, and the staff themselves are not the issue. After the exam, I was told I needed a deep cleaning that would require four separate appointments, each lasting about an hour to an hour and a half over the next several weeks. I declined and asked if I could simply have a routine cleaning instead. I was told that because I had now been diagnosed, a routine cleaning was no longer an option and that the only treatment available was the four-session deep cleaning. What concerns me is that I left without any cleaning at all and was presented with a treatment plan that would cost insurance more than $900, plus my additional out-of-pocket expenses. As a new patient, that experience felt frustrating and left me questioning whether the recommended treatment was truly necessary or whether there should have been a more reasonable path forward. Scam? Not sure. Disappointed with the bait and switch? 100000%

Taylor Wall · 1 out of 5 stars · 5 months ago

A SCAM!!! RUN !! I went here and everyone was super nice… the first weird thing was that they asked me to say my SSN while I was sitting in the waiting room. Okkkk… and then I got a second opinion. I asked my best friend (who’s an x - ray tech), her boss (a dentist), and my cousin (another dentist who owns his own practice) about the work they recommended. Southend premier dentistry told me I needed a crown, a mouth guard, and a couple of fillings. But after the other dentists reviewed my X-rays, every single one of them said they didn’t see any issues at all…. Honestly, I’m really glad I double-checked, because I was this close to paying $900 out of pocket after insurance for work that was absolutely not necessary.

Wayne Carino · 1 out of 5 stars · 3 months ago

Their cancellation policy is incredibly elitist and harsh: 1 week notice to cancel or reschedule… within that 7 days you will need to pay $100. They did note that the first offense is waived, but the change in this policy is enough to make me want to switch dentists. As someone who works at a hospital and is a parent, it is incredibly difficult to predict my schedule within 7 days. I called on 6/4 to reschedule my appointment on 6/8 and was then informed about the cancellation policy. Just this April, the fee was $50 and I believe the notice period was 48 hours.

Melissa Balkenbush · 1 out of 5 stars · 2 months ago

I was not going to leave a review for my awful, but then I received a bill in the mail for a routine cleaning. THE WORST DENTIST EVER! I went for a routine cleaning, took the lady about 10 minutes to take x-rays, then went to another room where she told me my gums look fine (which I know is not true because other dentist have commented on my gums lines), then Dr. T came in. Literally did not even look in my mouth yet and told me I needed 4 crowns, 3 fillings and my wisdom teeth out. I was in tears and he tried laughing it off. They then brought me to the front to tell me I would be over $5000, after insurance and I should book all of it together since I would be numb. I said no, and then they were pushing me to do the cavities and crowns. Again, I said no and booked the cavities. They then have the nerve to ask if I still wanted a cleaning LOL, like that's why I came here. I immediately left and called a new dentist had my x-rays sent and never looked back. The awful bedside manner as well as incompetence is WILD. I don't believe this visit is considered a 'comprehensive oral exam' that was billed. Do yourself a favor and find a different dentist or you would probably be better off not going to a dentist if this is your only choice.