Southwest Family Dental

Aryela Jules · 1 out of 5 stars · a month ago

Highly recommend staying away from this place. There is insane lack of communication from the brown receptionist. Was scheduled to do a filling, I get there and I’m told they want to do four different appointments, for each quarter of my face. At my first appointment I was able to get half of my teeth done, and was told to come back for a second appointment for the other side. Magically when I get there the receptionist had only booked me for one quarter (again, without telling me) and expected me to come back for a 3rd visit. Patients should know what their visit should expect BEFORE they arrive, and if 4 appointments are needed, the patient should idk probably know. On top of that, expect to have water constantly spilled on your face and neck, which they won’t clean up, and expect to be reprimanded for naturally moving your tongue. If your blood pressure is 124/90, be expect to be asked questions about your blood pressure even though it’s normal. I was also told my appointment would be for one hour (for 3 fillings) it ended up taking over TWO hours, partly because the dentist left partway to talk to someone else for quite a while. Additionally the place looks sketchy. I have truly never had a worse experience at the dentist. It was so bad, I will finish getting my fillings elsewhere and at a more professional environment

Irma Foltz · 2 out of 5 stars · 2 months ago

I went to Southwest Family Dental for a broken tooth that is causing me severe, ongoing pain. I had high hopes for this visit, especially given my past negative dental experiences and hesitation in seeking care. Unfortunately, I felt my condition was not taken seriously. Despite reporting significant pain, I was told I would need to wait several days due to infection, even though I did not present with visible swelling or facial heat. The examination felt very brief and not thorough. I am currently in a high level of pain, and I was very concerned that my symptoms were dismissed with minimal evaluation. I also asked questions regarding my condition and treatment, but did not receive clear answers or meaningful discussion. This experience was especially disappointing because I have never been told to simply “go home and wait” while in this level of dental pain. In my experience in Michigan, urgent dental pain was treated more promptly and with greater attention to patient suffering. I do not feel confident in returning to this provider, as I left feeling unheard, in pain, and without a clear path to relief. Ps. My negative review is only in reference to the dentist.The office staff was amazing . The X-ray guy was hilarious.Everybody was really nice in cordial , except for the dentist.

Andrew Amador · 5 out of 5 stars · 4 months ago

The best dental team I have had in Las Cruces! From making the appointment to walking out the door, the staff is courteous, helpful and knowledgeable. They truly do care for you and will answer any questions you may have. The work is top tier and the people are amazing!!

lorena vasquez · 3 out of 5 stars · 3 months ago

Took a long time to confirm insurance the day before I gave all information about my insurance I was there for 3 hrs. The hygienist was awesome did a great job The prescriptions which included antibiotic were not sent to the pharmacy.

Jennifer Lopez · 5 out of 5 stars · 3 months ago

Wonderful place 💖 absolutely kind great staff and very friendly and supportive pups 🐾💕. Had a tooth infection and tooth extracted and feel much better! Very professional Dentist/staff. Highly recommend this place 💯