Sugar Land Periodontics & Implant Dentistry Reviews
4.7 out of 5 stars based on 403 reviews on Google.
Yanbing Lu · 2 out of 5 stars · 3 months ago
I had an incredibly frustrating experience with this clinic’s administration. I requested my clinical notes for a specialist consultation I had already scheduled. Despite both the dentist and front desk said I would receive them on the day of my request or tomorrow morning, they failed to deliver.
The next day, after waiting until noon with no updates, I called to check the status. I specifically asked if I could have them by 2 PM to ensure I was ready for my next appointment, and asked the receptionist, "How long will it take?" The receptionist misled me, saying "It's sent to the doctor for review; you'll get it once it’s approved," giving me the false hope that it would be ready any moment instead of being honest about the situation.
When I still hadn’t received anything by 2 PM, I went to the clinic in person. To my shock, the receptionist then told me the doctor wasn’t even in today, so they couldn't give it to me. Why didn't they tell me this on the phone? Why wasn't I told earlier that I might have to wait three days? When I confronted the receptionist about why she didn't disclose the doctor's absence earlier, she spoke to me with an attitude, claiming she "never made any promises."This level of irresponsibility and blatant lack of respect for a patient’s time is unacceptable.
Instead of apologizing for the miscommunication and the wasted time, two staff members simply told me to "be quiet" when I got upset. They then proceeded to ignore me and started chatting among themselves.
The most ridiculous part? After a dental assistant finally stepped in to help and contacted the doctor, I received the notes immediately. It turns out they could have contacted the doctor all along, but chose not to until I was forced to make a scene.
cecilia thomas · 3 out of 5 stars · 4 months ago
I would have give 4-5 stars if it wasn’t for a situation that’s occurred and now I am scared it will happen again. It has nothing to do with the periodontists that practice there. My advice is to Make sure to call to confirm your appointments. I got a text to confirm, and I did through the text because it said that was an option. I had taken half a day off from work. Then I called them the day of my appointment because I was getting texts with different times, and the receptionist told me that they cancelled my appointment because I did not confirm, and they didn’t have any appointments for the day. I said that this is not my fault and have proof with the text! I also said that I had to leave work, which also means I don’t get paid for that time because I work hourly, and this means I have to request another time off. None of this mattered, and she said I had to reschedule! I was so mad, and I told my dentist that I want to find another periodontal office! She said that she could give me another referral, but I would have to start all over with X-rays and all. I don’t have the money to pay for all that or the time. My dentist suggested I give this office another chance so I did. I have been to 2 appointments since with no issues. I just made sure to call to confirm my appointment. It’s stupid that I have to fear my appointment being canceled still with a mistake on their part, even if I call, but I don’t know what else to do. I am cautious when trusting dentists because of my past experiences.
D Graham · 5 out of 5 stars · 5 months ago
My experience was great. The doctor was very knowledgeable and made sure I was comfortable for my procedure. My experiences have always been great at Sugar Land Periodontics.
Tiffany · 5 out of 5 stars · 4 months ago
Dr. Hiru Mathur and the office staff are wonderful. They explained everything to me and we so helpful and friendly.
I definitely recommend
Henry Tran · 1 out of 5 stars · 4 months ago
Be aware of scammers and be cautious about dishonesty and greedy from this business owner. They lied and would not refund overpayment even it’s written and documented. Highly not recommended.
Reviews provided by Google.
About Sugar Land Periodontics & Implant Dentistry
Sugar Land Periodontics & Implant Dentistry is a periodontal and dental implant practice located at 50 Sugar Creek Center Boulevard, Suite 100, in Sugar Land, Texas. The practice is led by board-certified periodontist Dr. Hiru Mathur and describes its mission as saving smiles and enhancing lives through gum disease treatment and dental implants. It welcomes patients from Sugar Land and nearby communities including Missouri City, Stafford, Richmond, Rosenberg, Pecan Grove, Rosharon, Arcola, Fresno and Pearland.
For patients with missing teeth, the practice offers dental implants, All-on-X full-arch dental implants, implant supported dentures, snap-on dentures and LOCATOR Fixed treatment, along with same-day extractions and advanced 3D imaging for planning. Its periodontal services include gum disease treatment, scaling and root planing, laser periodontal therapy, gum grafting and gum recession treatment using the Chao Pinhole Surgical Technique, crown lengthening, periodontal microsurgery, and treatment for peri-implantitis (infection around an implant). Sedation dentistry options are available for comfort during periodontal and implant procedures. Office hours run Monday through Friday, and the practice's website notes that it is now located at its Sugar Creek Center Boulevard office.
Meet the Doctors
The practice is led by Dr. Hiru Mathur, a board-certified periodontist who has been practicing since 1999 and specializes in periodontal and implant surgery. She serves as an Assistant Clinical Professor at the University of Texas Houston School of Dentistry and is a member of the American Academy of Periodontology and the International Congress of Oral Implantologists. She is fluent in five languages, including Hindi and Spanish, and has written a book on the connection between oral health and overall health. The practice's clinical team also includes Dr. Sridhar Eswaran, a board-certified periodontist practicing since 2009 who serves as Assistant Program Director of the periodontics residency program at the University of Texas School of Dentistry at Houston; Dr. Nava Nowamooz, a periodontist who earned her Doctor of Dental Medicine degree from A.T. Still University's Arizona School of Dentistry and Oral Health and her Master of Science and Certificate in Periodontics from Marquette University School of Dentistry; and Dr. Giao Le, a periodontist who earned his Doctor of Dental Surgery degree from the University of Texas Dental Branch in 2011 and completed his periodontics residency at The University of Texas Health Science Center at Houston School of Dentistry in 2015. The practice's website also lists Dr. Julie Tan as a member of its team.
