Taylor Dental

Jessica Lamb · 1 out of 5 stars · 3 months ago

If you enjoy driving from Sulphur, getting to your apt. On time, waiting for over 40 minutes only to be told the dentist will not be seeing you because she made personal plans this place is for you! Not only did they not respect our time, nor the fact that gas is nearly 4 dollars a gallon, they clearly have zero respect for their patients either. They called us on the way there, clearly hoping we were not going to make it, saying we had to be there no later than 4 exactly, which we were, because of her personal plans and that she had to be out by 4:30. They were by far not even ready for us when we got there and knew we wouldnt be out by 4:30 when they called. Anyone there that witnessed her do this and still stands behind her is just as bad as she is! I seriously suggest Carl Boykin call me and that dentist or whatever she is be terminated seeings as her patients mean nothing to her. It isnt hard to call ahead of time and have appointments rescheduled like EVERY other Dr. and DDS does!! Let me get this straight... you treated us like we didnt matter to you and we over heard you tell the receptionist you would increase her pat 10k a year for asking us to leave for no wrong doing on our part and you expect me to call you... I know you know who I am and have my number on file, I have given you a week Im about to call some organizations all right and I dont think you are going to like who they are.

Monshanda Garrick · 5 out of 5 stars · 2 months ago

We had an amazing experience. The whole staff was so sweet and helpful. I am not a fan of their call center. But if you’re in the area stop in and see for yourself. I didn’t wait longer than 20 minutes. They understood my concerns. They went over my son’s dental plan with me to make sure I understood why he needed these specific things because I had a bad experience with another dentist. I highly recommend Taylor Dental.

Julie Mahaffey · 1 out of 5 stars · 5 months ago

If I could give 0 starts, I would. I called 1.5 weeks ago to make an appointment for my 2 children. 1 of my children has a cavity that is hurting him, he is 6 y/o. We recently changed insurances to get more coverage for anticipation of braces for our oldest in the near future; therefore the earliest visit we could get for a Check up and cleaning is in July with a new dentist (prior to cavity). I called Taylor dental and booked an appointment at 4pm for my child with the cavity and 4:15 for my oldest for a cleaning since they had a spot open. It was through their call center. They knew these were both new patients (one checkup/cleaning and the other a problem visit), what insurance we have (all info provided), and that we had changed insurance and could not get in for a wellness/checkup at our normal time due to this. When I arrived the lady informed me that we could not been seen because it takes 45mins-1hr to verify our insurance (they had our insurance info prior to today, which I stated to the lady). Then lady then says "oh you must have talked to our call center" and I responded "yes" and she said well you will have to reschedule. I responded by saying this info should have been relayed before I took off work, rescheduled patients, took my kids out of school early, and drove 1.5hrs here. I said I would pay cash. She then informed me that my youngest (with the cavity) had to have a referral. I said "so you want me to go back to the dentist that does not accept our insurance and pay for a visit to get a referral?" She asked when their last wellness/cleaning was and I said a little over a year because we could not get in anywhere sooner. She said well they will both have to be wellness/cleaning. In which I said ok, let me confirm with my husband that we are good to pay cash, $400 per child might I add. I was on the phone with him explaining the situation for approx 1-2mins, when the lady interrupts and states " It's 4:10, we can no longer see them, you will have to reschedule." To which I responded, we wont be coming back, and left. The lady DID NOT CARE, she simply didn't want to do the work to see my children, regardless of me paying cash. Which is sad. If you don't want to work, go to the house. As someone who manages a clinic, this situation would have been remedied and the patients would have been seen because it was the clinic's fault, not the patient, and that employee would be fired for her disrespectful attitude and unwillingness to find a solution. If you cannot critically think and seek out solutions, you should not be working in a customer service.

Mallory Shockley · 5 out of 5 stars · 3 months ago

We previously had a very traumatic experience at the Taylor dental in Lafayette. My son is absolutely horrified anytime he has to see a dentist now. Our last appointment was absolutely lovely. I couldn’t have asked for a more patient , polite, understanding physician! She was an absolute beautiful human inside and out and my boy had made leaps and bounds of bravery with her! I can’t thank you enough for your kindness and patience ! Thank you for helping turn this fear around !

Alesia Lavergne · 1 out of 5 stars · 6 months ago

So basically there has been almost serval times where my child’s appointment has been canceled without any calls to my phone or any emails whatsoever. Multiple times where I’ve checked the day before to make sure the very thing was fine and when we get there from about a hour drive from where we live and either the orthodontist isn’t there. They somehow lost her appointment info in the computer and several other ways where my child has gotten her hopes up. But then they mention that my other child is able to get braces after a year of my daughter so I decided to stay. Wrong decision!!! Today there grandma and grandpa takes them to the ortho for there braces to be tightened and for my son to fix a broken bracket. We show up at 1:30 the appointment is for 2 o clock. Both missed school because they would be checked out soon after anyway. So now checking in for the appointment at 1:30 the lady at the front desk which scheleduled both of there appoints for today mind you checks my sons everything’s good but checks my daughter says her appointment was at 10 and then later the say 11 whenever my daughter called me but whatever so basically saying she messed her appointment. So my daughter before calling me shows the lady at front desk a message showing there original appointment time and the lady replies to a 14 year old mind you very rudely and then makes her wait to talk to a manager who’s also rude. So my daughter calls me and tells me that they have her brothers appointment but not hers which instants frustrates me because this has happened serval times before. But what really makes me mad is that my daughter was talking to 3 grown women the lady at the front the manager and another lady by herself and trying to get her appointment back and they all refused to talk to me until my daughter put the phone on speaker and they took the phone in a room to talk to me to avoid a scene in the lobby. But anyways don’t got to Taylor dental on Ryan street with kids the workers are very rude and unprofessional. If I could give this review negative stars I would because this year of back and forth with school sports and the orthodontist has been hell literally.