Tier Family Dental

Kristina Wolf · 5 out of 5 stars · a year ago

I had a hard time finding a new dentist when after Lalor dental stopped accepting our insurance. I'm so glad I found this place. They were really great. I would recommend to anyone.

Rebecca Pearce · 5 out of 5 stars · a year ago

I had such a great experience here and am so thankful to have found this practice as someone who gets anxiety around going to the dentist. The staff were helpful, my hygienist Tatiana was extremely kind and efficient, and the dentist was also kind and explained everything clearly.

Veda Tupy · 1 out of 5 stars · 6 years ago

Caution, this office deals primarily with medicaid and government based insurance and if you have private insurance they dramatically over bill you. First the hygienists and dentist at this office were very kind and did a great job, but the billing and insurance handling was short of a crime. I took my children there because having CHP there were few options, after 2 appointments, we changed to private insurance and I notified the office of the change. I took my children there in April 2018, no issues no one told me anything had changed, took them in Oct 2018 same, no bill no information of an issue. In April of 2019, I received a bill for the Oct appointment, with a late charge! How can you charge a late fee on the first bill you send and my insurance co. did pay out on this claim. Long story short, this office was not covered provider on my private insurance, NO ONE in the office ever told me this, they were not covered in April of 2018 either, but I never got a bill for that!! My insurance co paid partial payment and told me that Tier Family Dental has extremely high rates for their procedures. They said offices that primary take Medicaid often do this in an attempts to make money! I called their billing department to try and work this out the women who told me she was new, laughed at me! She did know what happend and it was not her problem we pay or they will send it to collections, they did and I am fighting it and will also report them to BBB. How can you not charge me in April, but then charge me in Oct BUT NEVER inform me that I was out of network. This is Dishonest and a SCAM!!

kurt benedict · 2 out of 5 stars · a year ago

2 stars only because they are pleasant people, for the most part. However... I have 2 insurances for my family. Their office messed up which was primary and secondary. I got a bill for what was left. I called to sort it out and was told i had to pay the balance off so they could change the insurances around. They wouldnt correct and rebill. Later, i went in with a broken tooth. They took an xray and numbed me up then had me wait in the dental chair while they found a 3rd party to do the extraction. 2 months later i got a bill for over 200 dollars with 2 insurances! By then we are in Covid shutdown. I called a few times and left messages inquiring about the bill. No call back. Today i get a letter from them saying they sent my account to collections and i am no longer considered a patient with them because i neglected to pay my bill for 90 days... YOU HAVE BEEN CLOSED FOR OVER 60 DAYS!!!!!!!!! What do you expect from people!!!!

Michael Jones · 5 out of 5 stars · 7 years ago

They got me in to look at what another office messed up in my mouth very quickly. They were very careful, professional, and nice. I look forward to going back. Highly recommend them. The dentist is very good and thorough.