Toothsome Reviews
4.9 out of 5 stars based on 534 reviews on Google.
Camri Jeter · 1 out of 5 stars · 2 months ago
My experience with Toothsome Dental had been positive until this incident.
I scheduled an appointment for my daughter expecting she would receive a basic cleaning, which my dental insurance confirmed is covered at 100%. At no point when I made the appointment, checked in, or before treatment began was I informed that, because she had not been seen in over two years, the visit would be coded differently, resulting in an unexpected bill.
After speaking with my insurance company, I was told that a basic cleaning is covered at 100% and that the billing code submitted by Toothsome Dental is what caused my financial responsibility.
When I spoke with the hygienist, Christina, I was told there was nothing they could do because my daughter had not been seen in over two years. I was also told that the office was not obligated to inform patients how services are coded or whether those codes would affect the cost.
As a single parent, surprise medical and dental bills matter. If I had been told beforehand that the visit would be coded differently and could result in additional charges, I would have had the opportunity to decide whether to proceed or seek care elsewhere.
What makes this most frustrating is the complete lack of transparency. In my opinion, this felt like a money grab. If Toothsome Dental believes it is not obligated to tell patients when they are changing the coding in a way that increases the patient’s financial responsibility, then I do not feel obligated to pay for charges that I was never informed about or given the opportunity to accept beforehand. Patients deserve to know when a change in coding could cost them money before treatment begins, not months later when a bill arrives.
I initially chose Toothsome Dental because I wanted to support a Black-owned business. Unfortunately, after this experience, my daughter and I will not be returning. I hope they change their policy and begin informing patients before treatment when a visit will be coded differently and may result in out-of-pocket costs so patients can make an informed financial decision.
Elaine Brown · 5 out of 5 stars · 3 weeks ago
First time client and I was very pleased with Dr. Shannon’s knowledge and gentleness. She asked me several times if I was doing ok during my visit. She went above my expectations when she texted me about an issue I was having finding a product! My prior dentist retired and was my doctor for over 30 years! I’m looking at Dr. Shannon as my new dentist!
Andre Wright · 5 out of 5 stars · 2 months ago
Nice and caring people!!!!!soon as I checked in I was called back and I never had to wait on the dentist she came in as soon as I had a seat Best experience I had at the dentist so far I enjoy it and highly recommend it to anyone that may be looking for a new dentist. My wife appointment was the day before mine, and she told me that it was great staff, and it was a great experience and now I believe her great Dentist highly recommend you definitely have two new customers the proctor family oh, and great job on my teeth. They look amazing.♥️
Robert Ford · 5 out of 5 stars · 3 months ago
This was my first visit to toothsome and they now my new dentist. Dr Chapman took the time thoroughly explain what was going on with my tooth and what my options were. The whole team was great. Very good experience.
Leon Monroe · 5 out of 5 stars · 2 weeks ago
I hate the dentist but I must say this was the best experience I ever had. Friendly staff, great service, and everyone was smiling I felt comfortable. They seemed like family by the time I left. I recommend you go visit ASAP
Reviews provided by Google.
About Toothsome
Toothsome Dental is a family and cosmetic dental practice located at 3350 Middletown Rd, Suite 107 in Waldorf, Maryland, serving patients throughout the Waldorf and Charles County area. The practice is run by a husband and wife dental team, Drs. Dominic and Shannon Chapman, who focus on compassionate, patient-centered care. Patients considering dental implants can expect a practice that treats the whole family, from routine cleanings to more involved restorative work, in a setting the doctors describe as relaxed and comfort focused.
For patients missing one or more teeth, Toothsome Dental offers dental implants as part of a broader menu of general and cosmetic services that also includes Invisalign clear aligners, veneers, teeth whitening, and oral conscious sedation for anxious patients. The practice markets itself around a comfort-oriented patient experience, sometimes referred to as a 'Comfort Care Menu,' aimed at making dental visits, including implant consultations and procedures, less stressful. Because implant treatment often requires a personalized evaluation of bone health and missing tooth locations, prospective patients should schedule a consultation directly with the practice to discuss whether implants are the right fit for their specific case.
