Kim Brewer · 1 out of 5 stars · 3 months ago
Do NOT recommend. I scheduled an appointment as a new patient and had to call them twice to make sure my insurance was accepted there. The second time I called I was on hold 15 minutes. They finally answered and said yes, my insurance was accepted but then asked if I had a panoramic xray within the last 3-5 years. I told them I had. She told me to get that to them before my appointment, which was in a few hours, or I'd need to pay out of pocket. It would have been okay if I was made aware they needed this when I made the appointment, not a few hours before.
I just decided to cancel. This office is the most dysfunctional office I've encountered. If you're a new patient thinking of making an appointment with them, I suggest you do not!!
Shirelle Williams · 5 out of 5 stars · 4 months ago
My experience with Tuscaloosa family dental has been amazing. I was nervous about my tooth extraction, but the staff was wonderful and Dr. Kimberly was patient and gentle. She took the time to explain everything to me and put my anxiety to ease. The procedure was quick and painless. Much easier than I expected. I am on day 3 of recovery with no major pain. I highly recommend Dr. Kimberly and her staff especially if you are nervous about dental work.
Maytreecia Harriell · 1 out of 5 stars · 4 months ago
I will give them 1 star because they did fulfill the refund.
I went in for some work, and when you first arrive, they charge you $37 for an X-ray, which is "not covered by insurance." They then did the work, which I had to pay for upfront. I thought this was weird since I have great insurance, but sure. Mind you, this procedure was over $200. After the procedure, my card is swiped for a THIRD time. This time, for $26 for "antibacterial mouthwash." After watching a couple of other patients pay, I now believe this is a product that A.) should be covered by insurance, and B.) is pushed onto every single patient. By the end of my appointment, I was out of $300+.
The procedure was one of the most traumatizing experiences of my entire life. I was basically waterboarded by my own blood and told the pain was my fault. Which sure. I don't have the best dental history. After the appointment, I felt shame, extreme pain, and like I never wanted to go to another dentist again. After the procedure, she did not check on me. I stood there; mouth filled with blood like an idiot. I had to ask her assistant where to clean my mouth out because once the procedure was done, she was GONE.
After the appointment from hell, something felt off. I decided to call my insurance. Come to find out I was significantly overcharged. My insurance let me know I should have only paid about $80. I was dumbfounded. Insurance paid them for the procedure that I already paid for! I called them to find out if this was just a simple mistake. I understand, things happen. When I called, they let me know they had overcharged me and applied the amount as a credit to my account. A CREDIT?! For over $200! I let them know I did not want a credit, to which she immediately asked whether I wanted to get any work done soon. Girl no.
I cancelled my upcoming appointment just because of the trauma from the last appointment. This call happened on a Monday. On Monday, she said she'd call me back and let me know what they could do, since I didn't want a credit. I never heard back from them. By Friday, I call again at 10:00AM. This time, she let me know they can write a check for the overpayment. Great! She told me she'd call me when the check was ready for pickup. They close at 3PM. I called back around 1:30PM when I hadn't heard anything. She's like we'll call you back when the check is ready to pick up. "Do you think the check will be ready by today or next week?" She replied, "Today for sure." I hang up. By 2:30, I call again. First, it was, "insurance is still being talked with." Immediately after, it was, "The check is ready for pick up." Great! I ask if someone else can pick up the check because I don't think I'll make it in time. No. It must be me.
I get there at 3:01PM. I let them know, "Hey, I am in a rush since I just left my job to get here before you close." As it turns out, the check is not ready. Mind you, I left a recording session because it couldn't take more than 30 minutes. I let them know, "Hey, I am in the middle of doing a task for my job, which I left someone else to do, to pick up this check. I am in a rush." They did not care.
They hand me a paper to sign. Great. I call my boyfriend to wait in my stead while I go back to work. He arrives. I tell them, "Hey, take all the time you need. I unfortunately really must leave and go back to work. Since I've signed for the check, I give my boyfriend here permission to receive it." Oh no. This is an issue, too. I still needed to "sign the check". So, I can't leave. Mind you, the dentist is helping a patient, which can take however long to finish. I was never given a time. The check FINALLY comes at 3:20PM. Of course, I do not have to sign it. I take it and finally leave.
After all of this, Dr. Parker did not come out and apologize. She did not even look me in the eyes. That's what truly upset me. YOU made a mistake. At least be woman enough to own up to it.
I at least received the refund, but I would NEVER recommend her to anyone. If you have gone, check your itemized bill because she probably overcharged you.
Carla Mason · 5 out of 5 stars · 4 months ago
I really appreciate the service I’d received from Dr. Kim Parker and her assistant. They’re very kind, patient, and reasonable. Thanks Tuscaloosa Family Dental.
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