Quite literally the absolute WORST place to go and depend on as a medical facility. Do not recommend!! My appointment was supposed to be 24 hours from when I’m writing this review, and I just received a call that the doctor has to reschedule my appointment because he won’t be in the office. About 24 hours before I was supposed to be there!! Ridiculous! This is, if I recall correctly, the 3rd or 4th time that they’ve called to reschedule because of issues on their end. After taking months to call me to schedule an appointment and giving me a lot of difficulties to even get a call back/insurance, they finally scheduled me months out. I went on for my exam to be rushed through like they couldn’t even bear to give me the time of day. The doctor came in to talk with me and answered a phone call/text in the middle of our conversation on his personal device. Awful place with people you can 100% NOT depend on! At this point I’ll just be fine without getting my time sensitive oral surgery done.
Patrick McManus · 1 out of 5 stars · 5 months ago
Please do not use this provider. They took months to see me for an issue that needed immediate care. Despite calling several times as my condition grew worse they were not willing to move my appointment time forward. When they did see me my condition had become more difficult to fix as a result of the delay. Based on how the office was able to schedule a follow up within a few days an earlier appointment would have been easy. The care once I was there was also terrible. They lost my file but refused to acknowledge the fact. And when the doctor did see me he flat out lied to my face about what was wrong. This provider will not help you, they will make your condition worse as a result of their negligent care.
Nate Smith · 1 out of 5 stars · 2 months ago
Never return phone calls or answer emails for appointments. When they do actually answer the phone which is not often they act bothered that you are trying to set up an appointment to be seen. They take your number and no one ever calls, pathetic service.
I Want To Be Alive · 1 out of 5 stars · 9 months ago
I've never left a bad review before and I don't like that this is my first. Leaving this anonymously on the off chance that they actually answer their damn phone and let me make an appointment to get my wisdom teeth extracted. I doubt it at this point it's been two full months of me and a family member calling trying to get me an appointment with no response. One of my wisdom teeth is now pressing on a nerve thats leading to shooting pain to my shoulder thats preventing me from sleeping on my side. I have to take multiple acetaminaphen just to get to sleep. I can understand waiting two months for an appointment, but waiting two months to even get a call back to make an appointment is just ridiculous. I'm nearly positive they just delete their inbox of messages if you call on a weekend tho cause over the past few weeks ive called on a friday, saturday, and monday. On friday nights im able to leave a message, by saturday evening their inbox is full. Early monday morning, like just after they open, they dont answer their phones and their inbox is empty. Either way im now in extreme pain, and still need my wisdom teeth removed. If you're fully booked at least have the decency to call people back and tell them that so they can find someone else.
Amanda · 1 out of 5 stars · 6 months ago
I am disappointed with the front desk staff. They are consistently unhelpful and never return calls even when they say they will. Every time I call, I feel like I am being brushed off with an excuse instead of real assistance. It comes across as lazy and uninterested in helping their patients.
Reviews provided by Google.
About Ub Oral & Maxillofacial Surgery
UB Oral & Maxillofacial Surgery, Inc. is a university-based oral and maxillofacial surgery practice located at 320 Hayes Road, 119 Squire Hall in Buffalo, New York. The practice's oral and maxillofacial, head and neck, reconstructive, and craniofacial surgeons treat a broad range of conditions, from head and neck cancer, microvascular surgery and facial reconstruction, cleft and craniofacial surgery, and facial trauma to wisdom tooth removal, dental extractions, and dental implants. The team also treats temporomandibular joint (jaw joint) disorders and offers a full range of soft tissue and bone grafting procedures. Because this is a training program, surgery residents are actively involved in all phases of treatment.
For patients considering tooth replacement, the practice describes dental implants as a foundation for replacement teeth that look, feel, and function like natural teeth, helping people who have lost teeth eat comfortably and smile with confidence while preserving facial contours. The office staff is trained to assist with intravenous sedation and general anesthesia in the office setting. Office hours are Monday through Thursday from 9:00 AM to 4:00 PM and Friday from 9:00 AM to 3:00 PM. Note that the practice's website currently displays a notice that it is not accepting new patients at this time, so prospective patients should call 716-899-6637 to confirm availability.
Meet the Doctors
The practice's surgeons are Dr. Michael Markiewicz, Dr. Richard Hall, and Dr. Vincent Aquino, all oral and maxillofacial surgeons. Dr. Markiewicz is Professor of Oral and Maxillofacial Surgery, Surgery, and Neurosurgery and Chairman of the Department of Oral and Maxillofacial Surgery at the State University of New York at Buffalo. He earned his dental degree at the University at Buffalo and his medical degree at Oregon Health and Science University, holds a Master of Public Health from Harvard University, and completed fellowship training in pediatric cleft and craniomaxillofacial surgery and in head and neck oncologic and microvascular reconstructive surgery. Dr. Hall holds Doctor of Dental Surgery, Doctor of Medicine, Master of Science, and Doctor of Philosophy degrees, served as Chairman of the Department of Oral and Maxillofacial Surgery at the University at Buffalo for 20 years, and has served as Chief of Oral and Maxillofacial Surgery at both Erie County Medical Center and Buffalo General Hospital. His areas of expertise include dental implants, facial trauma, impacted teeth and extractions, oral pathology, and sedation and anesthesia. Dr. Aquino, a Buffalo native, earned his Doctor of Dental Surgery degree at the University at Buffalo School of Dental Medicine and his Doctor of Medicine degree at Wayne State University, completed his oral and maxillofacial surgery residency at Detroit Medical Center, and completed a pediatric cleft and craniofacial surgery fellowship at El Paso Children's Hospital.
