Valley Endodontics and Oral Surgery

Jenny Cotter · 1 out of 5 stars · in the last week

We had a terrible experience with this practice. My daughter had her wisdom teeth removed. The front office staff were rude. The doc spoke to us for less than two minutes. The nurse who prepped my daughter for surgery did nothing to put my daughter at ease. She didn’t even tell her when she was putting in the IV or that she would be drawing blood. After she took the vials of blood, blood started squirting out of her IV before she attached the IV line. My daughter had a vagal response and then passed out (which was incredibly scary) and the nurse didn’t offer her a cold towel or anything. She also didn’t explain what happened to my daughter. When they brought her out to my car in the wheelchair she was still mostly asleep. She was still so out of it when I got home that my husband had to carry her into the house. It was another 45 minutes before she was awake enough to respond to us. Her lip was cut and bruised from the surgery. Also, they didn’t give us the head wrap with ice packs that pretty much every other practice provides. It was an all around terrible experience. We will never recommend this practice!

Sarah Masse · 5 out of 5 stars · 2 months ago

Dr Colorado & her assistants Stephanie & Tiffany … all so wonderful (& have beautiful energy ) I had a 3-D dental scan which showed two of my root canals from old crowns were infected. So there was a chance that these root canals could not be cleaned out and I would have to have my tooth extracted and get a dental implant. But Dr. Colorado did a great job. There was no pain. I was totally relaxed and after the anesthetic wore off absolutely no pain. A fantastic office you could not find a better place to have complex root canal work done so…. Why are the most competent people the nicest? Stephanie and Tiffany, a total delight to interact with and by the way this was done on a Friday before the weekend and they were acting like it was the beginning of the week just so full of lovely energy and positivity I highly recommend Dr. Colorado… Brilliant, lovely,, down to earth, and so very skilled Thank you all! 😊🙏💕

jessica Hudson · 1 out of 5 stars · a month ago

Very disappointing experience with the front office staff. I have called this location multiple times trying to schedule an appointment, and on several occasions, the staff answered the phone only to hang up on me. I understand that busy offices can have long wait times, but repeatedly answering and disconnecting calls is extremely frustrating and unprofessional. I also spoke with the office manager, Corea, who told me that she could not schedule an appointment and that hanging up on people was considered normal. I also spoke with Chloe, who placed me on hold, as well as another staff member whose name started with an “A.” also when I asked how to spell the office manager name she hung up on me... If this is the experience just trying to make an appointment, it honestly makes me concerned about what the experience would be like once you actually become a patient. Based on my experience with the front office staff, I would advise others to consider a different location. Customer service should start with being able to communicate respectfully and professionally with people trying to make an appointment.... Got right in at the ina location...I would definitely look into your office manager for turning people away...

Arlene Martinez · 4 out of 5 stars · 5 months ago

The check-in process was straightforward if you had preregistered online. The staff members were exceptionally friendly, professional, and informative. Dr. Erickson possesses extensive knowledge and provided a comprehensive explanation of the procedure for my wisdom tooth extraction and the subsequent healing process. He executed the extraction with swiftness and thoroughness. The dental technician, who also displayed exceptional kindness and courtesy, was present during the procedure. The overall atmosphere at the office was serene and conducive to relaxation. The only downside was that they informed me to check in at 12:45 p.m. for a 1:15 p.m. appointment, but I was not called back until 2:30 p.m. The procedure commenced at approximately 3:10 p.m., and I was discharged at 3:30 p.m.

D. Ryan · 5 out of 5 stars · 6 months ago

Very clean and comfortable office, very professional yet stil friendly staff. Dr Erickson is a no nonsense Dr. We had a brief conversation. He explained what was going to take place and what my options were. Shortly after that my extraction was done and I was on my way. Most people dread dental work, but I highly recommend Valley Endodontics for your dental surgery.