Wat Oral Surgery

steven amaral · 1 out of 5 stars · 11 months ago

Dr. Watt himself did a good job but the office staff and specifically billing department are terrible and make me wish I could give them 0 stars. They filed the claim improperly with my insurance (which I called and verified with my insurance provider and they confirmed to me over the phone that the error was indeed on their end) and rather than resolve their mistake they have continuously sent me a bill I’ve called several times and promised it would be resolved only to have the same bill show up again 2 weeks later. This has been an on going issue for the better part of 2 years now since I had my wisdom teeth removed and they still haven’t resolved it or apologized for the hassle this has caused me. Like I said I would give them 0 or negative stars if possible I’m not sure why my family dentist referred me to dr. Watts office the expirience has been absolutely abysmal and I would recommend that if you need oral surgery you go quite literally anywhere else

Мирјана Петровић · 2 out of 5 stars · a year ago

I had my tooth number 5 extracted at Dr. Wat's office. He did a good job and I would have given him 5 stars, but after a week I was scheduled to have a follow up appointment. For some reason my wait was very long and when I approached their front desk, the lady who I asked how much longer I would have to wait was extremely irritated, rude, and unprofessional. After waiting for 45 minutes, I left the office and decided to go to see another dentist. So, to their front desk lady I would give negative points, if possible.

pragnesh panchal · 1 out of 5 stars · 3 years ago

Hate to write this review but have to. First they worked with insurance and mentioned that my out of pocket was 494 for wisdom teeth removal. I paid before the surgery in February 2022. Now somehow I did not see the claim in MetLife for the whole year so I did not use any general cleaning stuff. Now after 1 year in Mar 2023, I now get a bill for $394 stating that insurance underpaid. Not sure how this is ok for doctor can send a bill after more than 1 year. When I called the office they said they can’t do anything. All I can say is to go to this doctor if you like surprise bills after a year! I roughly remember some other person writing a similar review which I ignored leading to my own peril.

shelby vargas · 1 out of 5 stars · 4 years ago

I usually don't write reviews but thought I should give my input and hopefully help the Doctor out. I would have been fine talking to someone about my issues but no one is helpful at the front desk so here we go. The staff at the front office are RUDE and unprofessional. I have really good insurance but the front staff kept telling me I had none. I kept telling them they have the wrong last name for me in their system. Every time I would call to check on the status of my health insurance they would tell me they still couldn't find it and everytime they pulled up my Information they had STILL HAD ME UNDER THE WRONG LAST NAME.... NO WONDER YOU CANT FIND MY INFO..... Then they have the audacity to act like I am the issue and are bothered by my calls. One girl was finally able to change my last name for me and magically all my insurance was there. I ended up having to reschedule my appointment from how long they took to get it together down there. Its been over a month that I had to go back and forth with them. They say they will call you back but never do. They put you on long wait time and when they pick up they are rude. The doctor seemed great at the consultation but the front staff has ruined it for me. I will not be going under anesthesia at a place that has such low standards for their staffs professionalism.

Alanna Powell · 5 out of 5 stars · 4 years ago

Dr Wat did an excellent job on extracting my daughter’s 4 wisdom teeth, and removing/implanting an implant tooth for me. The work is impeccable with minimal pain and discomfort in recovery. We are using Dr Wat for our next wisdom tooth removal. We did not have any problems with billing. I’m sorry to hear others have. But, we loved Dr Wat and his work!