West Side Dental Reviews
4.6 out of 5 stars based on 1,205 reviews on Google.
Samantha Rengifo · 1 out of 5 stars · 4 months ago
I truly hate leaving negative reviews, but after our experience, I feel it’s important to share this in hopes that it helps others and maybe encourages better care moving forward.
My dad had dentures made here, and from the very moment he received them, he expressed that they did not feel right. Before we even left the office, he told the staff that the dentures were not aligning properly and were uncomfortable. Visually, it was clear something was off. The top dentures were not even straight in his mouth the front teeth were noticeably off to the side. The bottom dentures sat so far back in his mouth that they looked unnatural and made it extremely difficult for him to function comfortably. Because of how far back the bottom dentures were positioned, his upper teeth actually sat over the top of his bottom teeth, which only added to the discomfort and difficulty. Despite this, we were repeatedly told this was “normal.”
Days went by, and nothing improved. He was in discomfort and unable to use them properly, so we returned to the office hoping for solutions and support. Instead, we were met with dismissive responses. Every concern we raised was brushed off with comments like “everyone is different” and “we do 250 of these a year, they align with them.” Even more concerning, at one point a very specific comment was made that “he didn’t pay for them,” referring to the fact that state insurance covered the cost. That comment was incredibly disheartening and made us feel as though the level of care and concern was affected by how the dentures were paid for.
The tone throughout the visit felt unprofessional, unhelpful, and lacking empathy. Dentures are not a small or cosmetic issue they affect daily life, confidence, comfort, and the ability to eat and speak. When a patient is clearly saying something is wrong, they deserve to be heard and taken seriously, regardless of insurance or payment method.
Ultimately, we felt we had no choice but to return the dentures and seek care elsewhere. This was a frustrating and disappointing experience, especially for something so important and personal.
I hope this office reflects on how they handle patient concerns. Listening, compassion, and accountability go a long way and unfortunately, that was missing here.
Susan Widmayer · 5 out of 5 stars · 3 months ago
I’m a new patient as of today. I was a little put off initially because my appointment was for 2 PM and apparently they are closed from 1 to 2 PM exactly! I thought I would come a little early, but I ended up standing outside waiting for them to open the door at exactly 2 PM. It didn’t seem to bother them that I and a few other people were waiting out in the cold. After that things were much improved, the staff was very friendly and helpful. The Dentist, Dr. Eli answered all my questions and was very informative and welcoming.
Kelsey Hannifin · 5 out of 5 stars · 4 months ago
Had a great experience for my first visit, which was a cleaning. I believe her name was Amy—she took the time to understand my surgical/medical history and to ask how she could make me more comfortable with my limitations, all while giving me some tips to accommodate caring for my oral health with my situation. I’ve had bad experiences in the past with providers rushing or not listening and causing pain, so this eased my dentist anxiety! Every staff member was great and so patient with questions.
Sherry Brillhart · 5 out of 5 stars · 3 months ago
Everybody was very caring and listened to me and was very gentle. The dentist Chris was very nice and respectful and listen to me. Make things easier as easy can be. I will see you soon. Thank you for caring. Everybody was thoughtful and caring the whole Care team even the front desk
Hannah Willow · 5 out of 5 stars · 6 months ago
Very kind and thoughtful staff. Let me ask all of my silly questions and made sure i was comfortable throughout the entire process. Doctor was very knowledgeable on a specific condition i have that can severely affect dental care and i was relieved as this was the first dentist i didn't have to explain what the condition is. Definitely recommending to friends and family
Reviews provided by Google.
About West Side Dental
Westside Dental is a family-friendly dental practice at 970 Loucks Road, Suite C in York, Pennsylvania, serving patients of all ages from across York County. The office describes itself as a one-stop shop for general and restorative care, with services that include dental implants, bridges, dental crowns, dentures, exams and cleanings, extractions, fillings, and root canals, along with cosmetic options such as teeth whitening and veneers. The practice emphasizes personalized care in a comfortable, relaxed setting and says it keeps the office equipped with up-to-date equipment.
For patients considering dental implants, Westside Dental explains the process from the first consultation through placement. Your dentist evaluates your oral health and whether you have enough bone to support an implant, and may recommend a bone graft if needed before the small metal post is placed in the jawbone and later topped with a crown. The practice notes that implants are more stable and longer lasting than bridges or dentures and can help slow bone loss. Westside Dental accepts most insurance providers, files claims on patients' behalf, and takes cash, checks, major credit cards, and CareCredit. The office is open Monday through Thursday, 8 AM to 5 PM, with a lunch break from 1 PM to 2 PM.
