Western Dental & Orthodontics

Amy Barraza · 1 out of 5 stars · 6 months ago

Absolutely horrible experience with the operator named Silvia. I understand you’re collecting a debt but have a little more compassion and professionalism. Once I stated that she was being extremely rude and hostile she said well I’m a debt collector as if I’m just not a human being on the other side of the phone going through real life problems. I was trying to just figure out what I could do about my account and the removal of my braces and I asked to speak to a supervisor and she said she wasn’t going to transfer me and I lied and said I was recording which I did not know that was illegal but I actually wasn’t because who has the time to do that and she refused to continue talking to me and pretended to hang up and and stayed on the line and said are you still there after a long silence and I said yes I want to speak to a supervisor she said no one is available. They’ll call you and hung up on me. Worst customer service ever and honestly very disappointing since I was just trying to figure everything out. Shame on your Silvia. I hope you learn to have some compassion because you’re a horrible human being.

Laseantas Williams · 5 out of 5 stars · 3 months ago

Happy New Year's I, Laseantas K. Williams-Kyle yes and I'm sure, also in the cares of Hawthorne Medical Groups & Dental cares around the world I wanna say Congratulations on all New Improvements especially at Bi Coastal Affairs 1970-2007💛

Maria Barrientos · 1 out of 5 stars · 10 months ago

Extremely Disappointed with Western Dental. Garbage Customer Service I had a terrible experience with Western Dental. The staff seemed inexperienced and poorly trained, and the customer service was awful from start to finish. It felt like no one knew what they were doing, and communication was frustrating. Overall, the service was disorganized and unprofessional. I would not recommend wasting your time here. They seriously need better training and accountability. Corporate office customer service was no better! Over two hours on the phone to resolve issues amounted to nothing but wait time, hanging up the call and no resolution.

Dean Cassidy · 1 out of 5 stars · 7 months ago

Corporate Negligence, Call-Center Chaos, and a Complete Lack of Accountability I’m leaving this review for Western Dental Corporate, because the local offices clearly have no authority to fix anything and the call-center system is a disaster that no patient should ever have to deal with. When the Casa Grande, AZ location first opened, things were fine — friendly staff, responsive communication, and decent care. Unfortunately, that professionalism has completely vanished. What’s left is a company that hides behind a call-center wall and refuses to let patients reach the offices they actually visit. Every time I call the local number, I get sent to an off-shore call center where the representatives either don’t understand what’s being asked or simply refuse to listen. I’ve spent hours on hold trying to have my X-rays sent to a new provider, only to be told over and over again that “someone will email the local office.” They never do. I asked repeatedly to speak to a supervisor, only to be threatened with call disconnection and told no supervisor was available. One rep even laughed at me when I said I’d be forwarding the recording of the call to corporate. That’s the level of “customer service” Western Dental now offers. To make matters worse, my experience with poorly fitted partials has been an ongoing fiasco — multiple appointments, repeated adjustments that accomplished nothing, and zero follow-through or accountability. The office staff were sympathetic but powerless; everything seems dictated by a corporate system that prioritizes call scripts and quotas over patient care. This is not a one-time issue — this is a systemic breakdown in communication, professionalism, and respect for patients. If Western Dental’s corporate leadership actually monitors these reviews, you should know that your call-center model is actively driving patients away and destroying your brand’s reputation. Patients deserve the ability to reach their actual office, to have their records handled promptly, and to be treated like human beings — not as tickets in a queue or lines on a spreadsheet. Western Dental Corporate, you need to do better. I have every call recorded and every email documented, and I will continue making this public until someone at the executive level takes responsibility.

Wilkins T · 1 out of 5 stars · a year ago

Im currently at western dental Long Beach off 7th street. After working and overnight shift with my daughter. This is the worse service I’ve ever seen! They forgot about us! Had no clue how to handle my situation. They called my adult daughter name in place of my younger daughter twice after me telling them it’s the wrong name. We are still here waiting after being here since 10:45am! I think Dentist went on LUNCH I dunno! great we hungry sitting here for hours! and also No one has answers and one girl said come back another day! Congratulations western dental you win! Worse service ever! And I’m a medical assistant! Only reason. I didn’t cancel is because my daughter has school soon!