Western Dental & Orthodontics

Amy Barraza · 1 out of 5 stars · 10 months ago

Absolutely horrible experience with the operator named Silvia. I understand you’re collecting a debt but have a little more compassion and professionalism. Once I stated that she was being extremely rude and hostile she said well I’m a debt collector as if I’m just not a human being on the other side of the phone going through real life problems. I was trying to just figure out what I could do about my account and the removal of my braces and I asked to speak to a supervisor and she said she wasn’t going to transfer me and I lied and said I was recording which I did not know that was illegal but I actually wasn’t because who has the time to do that and she refused to continue talking to me and pretended to hang up and and stayed on the line and said are you still there after a long silence and I said yes I want to speak to a supervisor she said no one is available. They’ll call you and hung up on me. Worst customer service ever and honestly very disappointing since I was just trying to figure everything out. Shame on your Silvia. I hope you learn to have some compassion because you’re a horrible human being.

Laseantas Williams · 5 out of 5 stars · 7 months ago

Happy New Year's I, Laseantas K. Williams-Kyle yes and I'm sure, also in the cares of Hawthorne Medical Groups & Dental cares around the world I wanna say Congratulations on all New Improvements especially at Bi Coastal Affairs 1970-2007💛

Dean Cassidy · 1 out of 5 stars · 11 months ago

Corporate Negligence, Call-Center Chaos, and a Complete Lack of Accountability I’m leaving this review for Western Dental Corporate, because the local offices clearly have no authority to fix anything and the call-center system is a disaster that no patient should ever have to deal with. When the Casa Grande, AZ location first opened, things were fine — friendly staff, responsive communication, and decent care. Unfortunately, that professionalism has completely vanished. What’s left is a company that hides behind a call-center wall and refuses to let patients reach the offices they actually visit. Every time I call the local number, I get sent to an off-shore call center where the representatives either don’t understand what’s being asked or simply refuse to listen. I’ve spent hours on hold trying to have my X-rays sent to a new provider, only to be told over and over again that “someone will email the local office.” They never do. I asked repeatedly to speak to a supervisor, only to be threatened with call disconnection and told no supervisor was available. One rep even laughed at me when I said I’d be forwarding the recording of the call to corporate. That’s the level of “customer service” Western Dental now offers. To make matters worse, my experience with poorly fitted partials has been an ongoing fiasco — multiple appointments, repeated adjustments that accomplished nothing, and zero follow-through or accountability. The office staff were sympathetic but powerless; everything seems dictated by a corporate system that prioritizes call scripts and quotas over patient care. This is not a one-time issue — this is a systemic breakdown in communication, professionalism, and respect for patients. If Western Dental’s corporate leadership actually monitors these reviews, you should know that your call-center model is actively driving patients away and destroying your brand’s reputation. Patients deserve the ability to reach their actual office, to have their records handled promptly, and to be treated like human beings — not as tickets in a queue or lines on a spreadsheet. Western Dental Corporate, you need to do better. I have every call recorded and every email documented, and I will continue making this public until someone at the executive level takes responsibility.

Wilkins T · 1 out of 5 stars · 2 years ago

Im currently at western dental Long Beach off 7th street. After working and overnight shift with my daughter. This is the worse service I’ve ever seen! They forgot about us! Had no clue how to handle my situation. They called my adult daughter name in place of my younger daughter twice after me telling them it’s the wrong name. We are still here waiting after being here since 10:45am! I think Dentist went on LUNCH I dunno! great we hungry sitting here for hours! and also No one has answers and one girl said come back another day! Congratulations western dental you win! Worse service ever! And I’m a medical assistant! Only reason. I didn’t cancel is because my daughter has school soon!

CaTrita Duhon · 1 out of 5 stars · a year ago

I’m writing this review to warn others about the deeply unprofessional and unacceptable treatment I received from two staff members Lily and Silvia at this business. They were, without exaggeration, two of the most rude, dismissive, and disrespectful individuals I have ever encountered in a customer service setting. The issue began when my credit card was charged more than I had authorized. Naturally, I called to get clarification. Instead of calmly explaining the charge, Lily and Silvia began yelling at me over the phone, refusing to provide any explanation or breakdown of the transaction. When I asked why I was charged an unauthorized amount, I was told, “We’re not explaining anything to you,” and that I needed to stop asking questions. Their tone was aggressive, hostile, and completely unprofessional. I repeatedly requested to speak with a supervisor or manager to file a formal complaint. Not only did they refuse to transfer me, but they also hung up on me multiple times to avoid escalation. I sincerely hope those calls were recorded so their employer can hear firsthand how poorly I was treated. What makes this experience worse is the complete lack of accountability. There was no willingness to correct the error, no attempt to de-escalate the situation, and no access to a higher authority to address the issue. I was left feeling violated, silenced, and powerless as a customer. No one should ever be treated this way especially when they’re just asking for transparency about their own financial charges. I am posting this review not just to share my experience but to ensure that others are not subjected to the same mistreatment. Businesses must be held accountable when they fail to train their staff to handle customer concerns with professionalism, respect, and honesty. Until this company addresses the behavior of Lily and Silvia and implements proper customer service protocols, I cannot recommend them to anyone.