Winterholler Dentistry & Implant Surgery - Missoula Reviews
4.5 out of 5 stars based on 73 reviews on Google.
Stephanie Amoroso · 1 out of 5 stars · 8 months ago
I have been with the Missoula office for 12 years. We always received the best service from the prior Dr. and staff… however, ever since a new Dr. took over, things have drastically changed. The Dr. is amazing but, some of their front office staff is very rude, condescending and unprofessional. Nothing but problems… records being lost or not found, constantly cancelling our appointments, conversations with medical staff not being documented. My daughter had oral surgery and we were told that they could not perform the procedure on her cavity due to a shortage of staff and to call back to reschedule. When I called, I was advised that they had no record of it, acted as if I was lying and was told that it would have to be reevaluated again. After the 5th phone call I explained my frustration and instead of having empathy and understanding… I was told that my records would be pulled and that we were no longer allowed to schedule with them. I told them “that’s fine I will be pulling my entire family.” The lack of customer service skills and professionalism from certain staff members is yet to be desired. Do better.
Bevin Cook · 5 out of 5 stars · 5 months ago
I love this office. I had horrible experiences with dentists' office in the past. First off, their waiting room is warm and inviting. I absolutely adore their receptionist. She has a ton of knowledge and is always willing, to help, however, she can. The dentist is thorough, gentle and explains needs in a calm manner, with no judgment, she is kind, explains your care plans thoroughly. I have never met a hygienist there that I didn't. I absolutely adore, they are kind, gentle, they talk you through everything and they keep such a relaxed but professional atmosphere, with some laughs here and there. My whole family goes here. They have done wonders with my adult neurodivergent daughter. With good dental care in the area hard to find. I would call right away.
Autumn · 5 out of 5 stars · 5 months ago
Dr.Emily is amazing! She is so gentle and positive. The dental hygienist and assistants are so knowledgeable and the front office staff is so helpful and Caring!! I will recommend this office to all my family and friends!! Thanks for making such dental a positive experience for me again!!
Tee Smith · 5 out of 5 stars · a month ago
I absolutely love the entire crew here. They all have a great sense of humor and are very caring about your needs. I highly recommend them to anyone and everyone. I love you yall.
Justa Curtiss · 5 out of 5 stars · 5 months ago
I had an amazing experience at Winterholler Dentistry. The staff were exceptionally friendly and kind, I was greeted by the front desk and Dr. Emily as I entered. They took the time to explain every step of the process before beginning, which made me feel comfortable and at ease throughout my visit.
Reviews provided by Google.
About Winterholler Dentistry & Implant Surgery - Missoula
Winterholler Dentistry & Implant Surgery in Missoula is a general dental office located at 3020 South Reserve Street #B, offering comprehensive preventive, restorative, and cosmetic dentistry alongside consultations for dental implants and full arch restorations. According to the practice, the Missoula office provides free, no-pressure implant consultations to walk patients through options ranging from single implants to full-arch solutions, helping them understand what fits their needs, goals, and budget. The actual implant surgery and full arch restoration procedures are performed at the practice's Helena and Billings surgical centers, with the Missoula team offering direct access to those oral surgery doctors for consultation and follow-up care.
For patients considering implants, this means the Missoula location serves as a starting point for evaluation and ongoing care, while surgical treatment happens at a sister location. The practice describes an in-house dental lab used to craft crowns, implants, dentures, and other restorations, aiming for more personalized and predictable outcomes. Patients are guided through each step of the process, from initial consultation to aftercare, and the office accepts several insurance plans along with financing options such as CareCredit, Cherry, and Proceed Finance to help make treatment accessible.
Meet the Doctors
The Missoula office is led by Dr. Emily Thomas, the practice's founder and a general dentist. She earned her Doctor of Dental Surgery degree at the University of Utah and completed a General Practice Residency there, which included training in hospital-based dentistry, oral surgery, and comprehensive treatment planning. Dr. Thomas focuses on preventive, restorative, and aesthetic care, and emphasizes clear communication and collaborative treatment planning with her patients. Implant surgeries and full arch procedures for Missoula patients are carried out by oral surgery doctors at the practice's Helena and Billings surgical centers.
